B Troubleshooting
If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.Visit us at
http://solutions.brother.com/.
Identifying your problem
First, check the following:
The machine’s power cord is connected properly and the machine’s power switch is turned on. If the machine does not turn on after connecting the power cord, see Other difficulties
All of the protective parts have been removed.
Paper is inserted properly in the paper tray.
(For
The interface cables are securely connected to the machine and the computer.
LCD Messages
(See Error and maintenance messages uu page 69.)
If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below.
Paper handling and Printing problems:
Printing difficulties (For
Paper handling difficulties uu page 89
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Telephone and Fax problems:
Telephone line or connections uu page 85
Handling incoming calls uu page 87
Copying problems:
Copying difficulties uu page 88
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