Troubleshooting

Telephone line or connections

Difficulties

Suggestions

Dialing does not work.

Check for a dial tone.

 

 

 

Change Tone/Pulse setting. (See Quick Setup Guide.) (Canada only)

 

Check all line cord connections.

 

 

 

Check that the machine is plugged in and switched on.

 

 

 

Send a manual fax by pressing Hook/Hold and dialing the number. Wait to hear

 

fax receiving tones before pressing Start.

The machine does not answer

Make sure the machine is in the correct receive mode for your setup. (See

when called.

Receive Modes settings uu page 29.) Check for a dial tone. If possible, call your

 

machine to hear it answer. If there is still no answer, check the telephone line cord

 

connection. If you do not hear ringing when you call your machine, ask your

 

telephone company to check the line.

 

 

Receiving Faxes

Difficulties

Suggestions

 

Cannot receive a fax.

Make sure your machine has a dial tone by pressing the Hook/Hold key. If you

 

 

hear static or interference on your fax line, please contact your local telephone

 

 

company.

 

 

 

 

 

Check all line cord connections. Make sure the telephone line cord is plugged into

 

 

the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL

 

 

or VoIP services, please contact your service provider for connection instructions.

 

 

 

 

 

Make sure the machine is in the correct Receive Mode. This is determined by the

 

 

external devices and telephone subscriber services you have on the same line as

 

 

the Brother machine. (See Receive Modes settings uu page 29.)

 

 

If you have a dedicated fax line and want your Brother machine to automatically

 

 

answer all incoming faxes, you should select Fax Only mode.

 

 

If your Brother machine shares a line with an external answering machine, you

 

 

should select the External TAD mode. In External TAD mode, your Brother

 

 

machine will automatically receive incoming faxes and voice callers will be able to

 

 

leave a message on your answering machine.

 

 

If your Brother machine shares the line with a Voice Mail subscriber service,

 

 

please see Voice Mail uu page 33.

 

 

If your Brother machine is on a line with the Distinctive Ring subscriber service,

 

 

please see Distinctive Ring uu page 34.

B

 

If your Brother machine shares a line with other telephones and you want it to

 

 

 

automatically answer all incoming faxes, you should select the Fax/Tel mode. In

 

 

Fax/Tel mode, your Brother machine will automatically receive faxes and

 

 

produce a pseudo/double-ring to alert you to answer voice calls.

 

 

If you do not want your Brother machine to automatically answer any incoming

 

 

faxes, you should select the Manual mode. In Manual mode, you must answer

 

 

every incoming call and activate the machine to receive faxes.

 

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