B TroubleshootingMaintenance and Routine

Troubleshooting

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

If you are having difficulty with your machinePrinting

Difficulty

Suggestions

 

No printout

Check the interface cable connection on both the machine and your computer.

 

 

(See the Quick Setup Guide.)

 

 

 

 

 

Make sure the machine is plugged in and that the On/Off key is on.

 

 

 

 

 

Check to see if the LCD is showing an error message. (See Error and

 

 

maintenance messages on page 101.)

 

 

 

 

 

One or more ink cartridges have reached the end of their life. (See Replacing the

 

 

ink cartridges on page 109.)

 

 

 

 

 

If the LCD says Cannot Print and Replace XX Ink (where XX is an

 

 

abbreviation of the colour), see Replacing the ink cartridges on page 109.

 

 

Check that the correct printer driver has been installed and chosen.

 

 

 

 

 

Make sure the machine is online. Click Start and then Printers and Faxes.

 

 

Choose ‘Brother MFC-XXXX(where XXXX is your model name)’, and make sure

 

 

that ‘Use Printer Offline’ is unchecked.

 

 

 

 

 

When you choose the Print Odd Pages and Print Even Pages settings, you may

 

 

see a print error message on your computer, as the machine pauses during the

 

 

process. The error message will disappear after the machine re-starts printing.

 

 

 

 

Poor print quality

Use only Genuine Brother Consumables as ink from other manufactures can

 

 

cause print quality problems.

 

 

 

 

 

Check the print quality. (See Checking the print quality on page 115.)

 

 

 

 

 

Make sure that the Printer Driver or Paper Type setting in the menu matches the

 

 

type of paper you are using. (See Printing for Windows® or Printing and Faxing for

 

 

Macintosh® in the Software User's Guide on the CD-ROM and Paper Type

 

 

on page 19.)

 

 

 

 

 

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 

 

„ The expiration date written on the cartridge package has passed. (Brother

 

 

Original cartridges stay usable for up to two years if kept in their original

B

 

packaging.)

 

„ The ink cartridge was in your machine over six months.

 

 

„ The ink cartridge may not have been stored correctly before use.

 

 

 

 

 

Make sure you are using Brother Original Innobella™ ink.

 

 

 

 

 

Try using the recommended types of paper. (See Acceptable paper and other print

 

 

media on page 13.)

 

 

 

 

 

The recommended environment for your machine is between 20° C to 33° C.

 

 

 

 

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