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Brother MFC-290C Copying Difficulties, Scanning Difficulties, Software Difficulties, Menu Setting Difficulties

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Troubleshooting and Routine Maintenance

Menu Setting Difficulties

	Difficulty	Suggestions
	The machine beeps when you try to	If the Fax	key is not illuminated, press it to turn on Fax mode. The Setup
	access the Setup Receive menu.	If the Fax
	access the Setup Receive menu.

Receive setting is available only when the machine is in Fax mode.

Copying Difficulties

Difficulty	Suggestions
Cannot make a copy	Make sure that the Copy	key is illuminated. (See Entering Copy mode
	Make sure that the Copy	key is illuminated. (See Entering Copy mode
	on page 54.)

Vertical streaks appear on copies	If you see vertical streaks on copies, clean the scanner. (See Cleaning the
	scanner glass on page 113.)

Poor copy results when using the	Try using the scanner glass. (See Using the scanner glass on page 17.)
ADF (MFC-290C only)

Vertical black line appears in	Vertical black lines or streaks on copies are typically caused by dirt or correction
copies (MFC-290C only)	fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
	on page 113.)

Fit to Page does not work properly.	Make sure your source document is not skewed. Reposition the document and try
	again.

Scanning Difficulties

Difficulty	Suggestions
TWAIN/WIA errors appear when	Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
starting to scan.	PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to
	choose the Brother TWAIN/WIA driver.

	(Hong Kong users only)
	Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
	Presto! PageManager with OCR, click File, Select Source and choose the
	Brother TWAIN/WIA driver.

OCR does not work.	Try increasing the scanner resolution.

Fit to Page does not work.	Make sure the document is not skewed on the scanner glass.

Poor scanning results when using	Try using the scanner glass. (See Using the scanner glass on page 17.)
the ADF. (MFC-290C only)

Software Difficulties

Difficulty	Suggestions
Cannot install software or print	Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair	B
	and reinstall the software.	B
	and reinstall the software.

‘Device Busy’	Make sure the machine is not showing an error message on the LCD.

Cannot print images from	To use FaceFilter Studio, you must install the FaceFilter Studio application from
FaceFilter Studio.	the CD-ROM supplied with your machine. To install FaceFilter Studio see the
	Quick Setup Guide.
	Also, before you start FaceFilter Studio for the first time, you must make sure your
	Brother machine is turned on and connected to your computer. This will allow you
	to access all the functions of FaceFilter Studio.

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Contents

Page http://www.brother.com/registration APPROVAL INFORMATION Compilation and Publication Notice Table of Contents General Information Loading paper and documents General setup Security features Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers Printing Reports Making copies Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Software features Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary Index Page General General Information Loading paper and documents General setup Security features 1 General Information Viewing Documentation Viewing Documentation (For Windows®) Note How to find Scanning instructions (For Macintosh®) Page Page Page 2 Loading paper and documents Page Loading envelopes and post cards About envelopes Removing small printouts from the machine Printable area Recommended print media Brother paper Handling and using print media Paper capacity of the paper tray Choosing the right print media Paper type and size for each operation Paper weight, thickness and capacity Using the ADF (MFC-290Conly) Recommended environment Document Sizes Supported How to load documents Using the scanner glass Scannable area 3 General setup Ring Volume Setting the Ring Volume from the menu Beeper Volume Speaker Volume LCD Contrast 4 Security features Turning TX Lock on/off Turning TX Lock on Turning TX Lock off Page Fax Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers 5 Sending a Fax Faxing Letter size documents from the scanner glass Colour fax transmission Cancelling a fax in progress Cancelling a Broadcast in progress Sending faxes using multiple settings Changing fax resolution To change the fax resolution for the next fax To change the default fax resolution Dual access (Monochrome only) Real time transmission Sending in real time for all faxes Sending in real time for the next fax only Overseas Mode Checking and cancelling waiting jobs Sending a fax manually Out of Memory message 6 Receiving a Fax Fax only Fax/Tel Manual External TAD Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect If Fax Detect is On: If Fax Detect is Off: Printing a reduced incoming fax Out of Paper Reception 7 Telephone and External devices What is the Advantage of using Telstra® FaxStream® Duet® Function How does Telstra® FaxStream® Duet® Work Registering the Distinctive Ring pattern Turning off Distinctive Ring Caller ID Advantages of Caller ID How Does the Caller ID Work The Caller ID Appears on the Display When Your Telephone Rings The Caller ID is Stored in Your Machine Memory FaxAbility How Will the Fax Machine Treat All Other Numbers What is the Advantage of Using the FaxAbility Function How Does FaxAbility Work How to Turn FaxAbility OFF or ON Distinctive Ring (For Singapore and Hong Kong) Caller ID (For Singapore and Hong Kong) Page Connections Recording an outgoing message (OGM) on an external TAD Multi-lineconnections (PABX) Connecting an external or extension telephone Operation from extension telephones If you answer a call and no one is on the line: Using a cordless external telephone Using remote codes Remote Deactivation Code Changing the remote codes 8 Dialling and storing numbers Storing a pause Storing Speed Dial numbers Changing Speed Dial numbers Setting up groups for broadcasting Combining Quick Dial numbers 9 Printing Reports How to print a report Copy Making copies 10 Making copies Page Changing copy speed and quality Enlarging or reducing the image copied Making N in 1 copies or a poster (Page Layout) Important Page Sorting copies using the ADF (Monochrome only) (MFC-290Conly) Adjusting Brightness and Paper options Direct Photo Printing Printing photos from a memory card or USB Flash memory drive Printing photos from a camera 11 Printing photos from a memory card or USB Flash memory drive Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center™ from your computer Using a memory card or USB Flash memory drive Memory cards (MFC-290Conly) or a USB Flash memory drive folder structure Page Print Index (Thumbnails) Printing Photos Page Print speed and quality Paper Options Print Size Adjusting Brightness and Contrast Cropping Date Print Borderless printing Changing the image quality Changing the monochrome file format Changing the colour file format 12 Printing photos from a camera Printing Images Page Page Page Software Software features 13 Software features Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications A Safety and Legal Page Page Page Page IMPORTANT-ForYour Safety Disconnect device Important safety instructions Important Safety Instructions Page Page Page Page Radio interference International ENERGY STAR® Compliance Statement Page Page B TroubleshootingMaintenance and Routine If you are having difficulty with your machine Printing Printing (continued) Printing Received Faxes Telephone Line or Connections Receiving Faxes Sending Faxes Handling Incoming Calls Menu Setting Difficulties Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Dial Tone detection Telephone line interference Page Page Page Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring the Fax Journal report to another fax machine Document jam (MFC-290Conly) Document is jammed in the top of the ADF unit Printer jam or paper jam Page Page Replacing the ink cartridges Page Page Cleaning the outside of the machine Cleaning the scanner glass Cleaning the machine printer platen Cleaning the paper pick-uproller Cleaning the print head Checking the print quality Checking the print alignment Checking the ink volume Checking the serial number Page Page C Menu and Features Page Page Page Page Page Page Page Page D Specifications Page Page Page Page Page Page Page Page Page Page Page Page E Glossary Page Page Page F Index Page Page Page For Australia Only: Visit us on the World Wide Web http://www.brother.com