| Troubleshooting and Routine Maintenance | |
Printing (continued) |
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Difficulty | Suggestions | |
Printed pages are not stacked | Make sure you are using the paper support flap. (See Loading paper and other | |
neatly. | print media on page 8.) | |
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Machine does not print from | Try to reduce the print resolution. (See Printing for Windows® or Printing and | |
Adobe® Illustrator®. | Faxing for Macintosh® in the Software User's Guide on the | |
| Printing Received Faxes |
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Difficulty | Suggestions | |
Condensed print and white streaks | You probably had a bad connection, with static or interference on the telephone | |
across the page or the top and | line. Ask the other party to send the fax again. | |
bottom of sentences are cut off. |
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Vertical black lines when receiving. | The sender's scanner may be dirty. Ask the sender to make a copy to see if the | |
| problem is with the sending machine. Try receiving from another fax machine. | |
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Received colour fax prints only in | Replace the colour ink cartridges that have reached the end of their life, and then | |
black & white. | ask the other person to send the colour fax again. (See Replacing the ink | |
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Left and Right margins are cut off or | Turn on Auto Reduction. (See Printing a reduced incoming fax on page 35.) | |
a single page is printed on two |
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pages. |
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| Telephone Line or Connections | ||
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Difficulty | Suggestions | |
Dialling does not work. (No dial | Check that the machine is plugged in and switched on. | |
tone) |
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Check the line cord connection. | ||
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| (Not available in New Zealand) | |
| Change the Tone/Pulse setting. (See Quick Setup Guide.) | |
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| Lift the external telephone’s handset, (or the machine’s handset or cordless | |
| handset if available), and then dial the number to send a manual fax. Wait to hear | |
| fax receiving tones before pressing Mono Start or Colour Start. | |
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The machine does not answer | Make sure the machine is in the correct receiving mode for your setup. (See | |
when called. | Receive modes on page 32.) Check for a dial tone. If possible, call your machine | |
| to hear it answer. If there is still no answer, check the telephone line cord | |
| connection. If there is no ringing when you call your machine, ask your telephone | |
| company to check the line. | |
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Difficulty | Suggestions |
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Cannot receive a fax | Check the line cord connection. | B |
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| Make sure the machine is in the correct receiving mode for your setup. (See | |
| Receive modes on page 32.) |
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| If you often have interference on the telephone line, try changing the menu setting |
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| of Compatibility to Basic(for VoIP). (See Telephone line interference |
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