Brother MFC-290C 111

Troubleshooting and Routine Maintenance

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below.

You can correct most errors and routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message	Cause	Action
B&W Print Only	One or more of the colour ink	Replace the ink cartridges. (See Replacing the
	cartridges have reached the end of	ink cartridges on page 109.)
	their life.
	While this message appears on the
	LCD, each operation works in the
	following way:

Printing

If you click Greyscale in the Advanced tab of the printer driver you can use the machine as a monochrome printer for approximately four weeks depending on the number of pages you print.

Copying

If the paper type is set to

Plain Paper or

Inkjet Paper, you can make copies in monochrome.

Faxing

If the paper type is set to

Plain Paper or

Inkjet Paper, the machine will receive and print faxes in monochrome.

If a sending machine has a colour fax, the machine’s ‘handshake’ will ask that the fax be sent as monochrome.

If the paper type is set to			B
Other Glossy or
Brother BP71, the machine will
stop all print operations. If you
unplug the machine, or take out the
ink cartridge, you cannot use the
machine until you change to a new
ink cartridge.

	101
	101

Contents

Page http://www.brother.com/registration APPROVAL INFORMATION Compilation and Publication Notice Table of Contents General Information Loading paper and documents General setup Security features Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers Printing Reports Making copies Printing photos from a memory card or USB Flash memory drive Printing photos from a camera Software features Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary Index Page General General Information Loading paper and documents General setup Security features 1 General Information Viewing Documentation Viewing Documentation (For Windows®) Note How to find Scanning instructions (For Macintosh®) Page Page Page 2 Loading paper and documents Page Loading envelopes and post cards About envelopes Removing small printouts from the machine Printable area Recommended print media Brother paper Handling and using print media Paper capacity of the paper tray Choosing the right print media Paper type and size for each operation Paper weight, thickness and capacity Using the ADF (MFC-290Conly) Recommended environment Document Sizes Supported How to load documents Using the scanner glass Scannable area 3 General setup Ring Volume Setting the Ring Volume from the menu Beeper Volume Speaker Volume LCD Contrast 4 Security features Turning TX Lock on/off Turning TX Lock on Turning TX Lock off Page Fax Sending a Fax Receiving a Fax Telephone and External devices Dialling and storing numbers 5 Sending a Fax Faxing Letter size documents from the scanner glass Colour fax transmission Cancelling a fax in progress Cancelling a Broadcast in progress Sending faxes using multiple settings Changing fax resolution To change the fax resolution for the next fax To change the default fax resolution Dual access (Monochrome only) Real time transmission Sending in real time for all faxes Sending in real time for the next fax only Overseas Mode Checking and cancelling waiting jobs Sending a fax manually Out of Memory message 6 Receiving a Fax Fax only Fax/Tel Manual External TAD Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect If Fax Detect is On: If Fax Detect is Off: Printing a reduced incoming fax Out of Paper Reception 7 Telephone and External devices What is the Advantage of using Telstra® FaxStream® Duet® Function How does Telstra® FaxStream® Duet® Work Registering the Distinctive Ring pattern Turning off Distinctive Ring Caller ID Advantages of Caller ID How Does the Caller ID Work The Caller ID Appears on the Display When Your Telephone Rings The Caller ID is Stored in Your Machine Memory FaxAbility How Will the Fax Machine Treat All Other Numbers What is the Advantage of Using the FaxAbility Function How Does FaxAbility Work How to Turn FaxAbility OFF or ON Distinctive Ring (For Singapore and Hong Kong) Caller ID (For Singapore and Hong Kong) Page Connections Recording an outgoing message (OGM) on an external TAD Multi-lineconnections (PABX) Connecting an external or extension telephone Operation from extension telephones If you answer a call and no one is on the line: Using a cordless external telephone Using remote codes Remote Deactivation Code Changing the remote codes 8 Dialling and storing numbers Storing a pause Storing Speed Dial numbers Changing Speed Dial numbers Setting up groups for broadcasting Combining Quick Dial numbers 9 Printing Reports How to print a report Copy Making copies 10 Making copies Page Changing copy speed and quality Enlarging or reducing the image copied Making N in 1 copies or a poster (Page Layout) Important Page Sorting copies using the ADF (Monochrome only) (MFC-290Conly) Adjusting Brightness and Paper options Direct Photo Printing Printing photos from a memory card or USB Flash memory drive Printing photos from a camera 11 Printing photos from a memory card or USB Flash memory drive Printing from a memory card or USB Flash memory drive without a PC Scanning to a memory card or USB Flash memory drive without a PC Using PhotoCapture Center™ from your computer Using a memory card or USB Flash memory drive Memory cards (MFC-290Conly) or a USB Flash memory drive folder structure Page Print Index (Thumbnails) Printing Photos Page Print speed and quality Paper Options Print Size Adjusting Brightness and Contrast Cropping Date Print Borderless printing Changing the image quality Changing the monochrome file format Changing the colour file format 12 Printing photos from a camera Printing Images Page Page Page Software Software features 13 Software features Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications A Safety and Legal Page Page Page Page IMPORTANT-ForYour Safety Disconnect device Important safety instructions Important Safety Instructions Page Page Page Page Radio interference International ENERGY STAR® Compliance Statement Page Page B TroubleshootingMaintenance and Routine If you are having difficulty with your machine Printing Printing (continued) Printing Received Faxes Telephone Line or Connections Receiving Faxes Sending Faxes Handling Incoming Calls Menu Setting Difficulties Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Dial Tone detection Telephone line interference Page Page Page Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine Transferring the Fax Journal report to another fax machine Document jam (MFC-290Conly) Document is jammed in the top of the ADF unit Printer jam or paper jam Page Page Replacing the ink cartridges Page Page Cleaning the outside of the machine Cleaning the scanner glass Cleaning the machine printer platen Cleaning the paper pick-uproller Cleaning the print head Checking the print quality Checking the print alignment Checking the ink volume Checking the serial number Page Page C Menu and Features Page Page Page Page Page Page Page Page D Specifications Page Page Page Page Page Page Page Page Page Page Page Page E Glossary Page Page Page F Index Page Page Page For Australia Only: Visit us on the World Wide Web http://www.brother.com