Error Message

Cause

Action

Cannot Detect

You installed a new ink too quickly

Take out the new ink cartridge and re-install it

 

and the machine didn’t detect it.

slowly until it clicks.

 

If you are using non Brother ink the

Replace the cartridge with a Brother original ink

 

machine may not detect the ink

cartridge. If the error message remains, contact

 

cartridge.

your Brother dealer.

 

 

 

 

An ink cartridge is not installed

Take out the new ink cartridge and re-install it

 

correctly.

slowly until it clicks. (See Replacing the ink

 

 

cartridges on page 109.)

 

 

 

Cannot Print

One or more of the ink cartridges

Replace the ink cartridges. (See Replacing the

Replace XX Ink

have reached the end of their life.

ink cartridges on page 109.)

The machine will stop all print

 

 

operations. While memory is

 

 

available, black & white faxes will be

 

 

stored in the memory. If a sending

 

 

machine has a colour fax, the

 

 

machine's ‘handshake’ will ask that

 

 

the fax be sent as monochrome.

 

 

 

 

Clean Unable XX

The machine has a mechanical

Open the scanner cover and look on the left,

 

problem.

middle, and right hand side under the covers for

 

—OR—

any foreign objects inside the machine. If the

 

error message continues, disconnect the

 

A foreign object such as a clip or

 

machine from the power source for several

 

ripped paper is in the machine.

minutes then reconnect it.

 

 

 

Comm.Error

Poor telephone line quality caused

Try sending the fax again or try connecting the

 

a communication error.

machine to another telephone line. If the problem

 

 

continues, call the telephone company and ask

 

 

them to check your telephone line.

 

 

 

Cover is Open

The scanner cover is not closed

Lift the scanner cover and then close it again.

 

completely.

 

Data Remaining

Print data is left in the machine's

Press Stop/Exit. The machine will cancel the job

 

memory.

and clear it from the memory. Try to print again.

Disconnected

The other person or other person's

Try to send or receive again.

 

fax machine stopped the call.

 

Document Jam

The document was not inserted or

See Using the ADF (MFC-290C only)

 

fed correctly, or the document

on page 17.

 

scanned from the ADF was too long.

See Document jam (MFC-290C only)

 

 

on page 105.

 

 

 

High Temperature

The print head is too warm.

Allow the machine to cool down.

Hub is Unusable.

A Hub or USB Flash memory drive

A Hub or USB Flash memory drive with Hub are

 

with Hub has been connected to the

not supported. Unplug the device from the USB

 

USB direct interface.

direct interface.

 

 

 

Init Unable XX

The machine has a mechanical

Open the scanner cover and look on the left,

 

problem.

middle, and right hand side under the covers for

 

—OR—

any foreign objects inside the machine. If the

 

error message continues, disconnect the

 

A foreign object such as a clip or

 

machine from the power source for several

 

ripped paper is in the machine.

minutes then reconnect it.

 

 

 

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