Brother 7860DW, MFC-7360 Improving the print quality, A B C D, a b c d e

Improving the print quality

If you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good, the problem is probably not the machine. Check the interface cable connections or try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations.

Note

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

a To get the best print quality, we suggest using the recommended paper. Check that you use paper that meets our specifications. (See Acceptable paper and other print media

b Check that the drum unit and toner cartridges are installed properly.

Examples of poor print quality					Recommendation
					 Take out the drum unit and toner cartridge assembly. Hold the
					assembly level with both hands and gently shake it from side to
					side several times to spread the toner evenly inside the cartridge.
	ABCDEFGH
	ABCDEFGH				 Check if the Toner Settings of Replace Toner is Continue
	abcdefghijk				 Check if the Toner Settings of Replace Toner is Continue
	A B C D				(Continue mode) by pressing Menu, 1, 8. (See Toner settings in
	A B C D				Chapter 1 of the Advanced User's Guide.)
	a b c d e				Chapter 1 of the Advanced User's Guide.)
	a b c d e				 Check the machine’s environment. Conditions such as humidity,
0 1 2 3 4
0 1 2 3 4					high temperatures, and so on, may cause this print fault. (See
					Safety and Legal booklet.)
	Faint				 If the whole page is too light, Toner Save mode may be on. Turn
					off Toner Save mode in the machine menu settings or Toner
					Save mode in the printer Properties of the driver. (See Toner
					save in Chapter 1 of the Advanced User's Guide or Advanced tab
					in the Software User’s Guide.)
					 Clean the corona wire of the drum unit. (See Cleaning the corona
					wire on page 62.)
					 Put in a new toner cartridge. (See Replacing the toner cartridge
					on page 57.)
					 Put in a new drum unit. (See Replacing the drum unit on page 63.)

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Contents

Page If you need to call Customer Service User’s Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Appendix Index (ADVANCED USER’S GUIDE) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide Copy to local disk How to find Scanning instructions Software User's Guide Presto! PageManager User’s Guide How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Page Loading paper and print media Loading paper in the standard paper tray Page Loading paper in the manual feed slot Page Printing on thick paper, bond paper, labels and envelopes Page Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Acceptable paper and other print media Type and size of paper Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass Page How to send a fax Faxing Letter size documents from the scanner glass Canceling a fax in progress Transmission verification report Receive modes Choose the correct Receive Mode Page Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive Telephone line services Voice Mail Distinctive Ring What does your telephone company’s ‘Distinctive Ring’ do What does Brother’s ‘Distinctive Ring’ do Do you have Voice Mail However, the Before you choose the ring pattern to register b c Registering the Distinctive Ring pattern Very important please call your telephone company and ask for one that is shown Connections Recording an outgoing message (OGM) Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external handset Using Remote Codes How to dial Manual dialing One touch dialing Speed Dialing Search Storing numbers One Touch and Speed Dial Options Storing a pause Storing One Touch Dial numbers l Press Stop/Exit Storing Speed Dial numbers Page Changing One Touch and Speed Dial numbers Deleting One Touch and How to copy Stop copying Copy settings Printing a document Scanning a document as PDF file using ControlCenter4 (Windows®) JPEG (*.jpg) Configuration Button settings Scan File Page Changing the SCAN key settings Before scanning SCAN key settings Page Scanning using the SCAN key Replacing the consumable items Replacing the toner cartridge WARNING HOT SURFACE Page Page Page Cleaning the corona wire Replacing the drum unit Drum Error Replace Drum Drum Stop Replacing the drum unit Page Page Resetting the drum counter Error and maintenance messages Page Page Page Page Transferring your faxes or Fax Journal report Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the standard paper tray Paper is jammed at the back of the machine Page Paper is jammed inside the machine Page Page Page Page Paper is jammed in the Duplex Tray (MFC-7460DNand MFC-7860DW) Page If you are having difficulty with your machine Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Printing difficulties (continued) Scanning difficulties Software difficulties Paper handling difficulties Print quality difficulties Network difficulties (Network models only) Network difficulties (Network models only) (continued) Other Setting Dial Tone detection Telephone line interference Improving the print quality Page A B C D a b c d e 0 1 2 3 A B C D a b c d e A B C D a b c d e 0 1 2 3 A B C a b c d C D b c d e Page Page Page Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming Menu table How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Dimensions Weight Noise level Sound power Sound pressure Document Size Print media Fax Copy Scanner Printer Interfaces Computer requirements Page Consumable items Network (LAN) Brother numbers Page Page Page Visit us on the World Wide Web http://www.brother.com