Troubleshooting

 

 

 

 

Error Message

Cause

Action

 

 

Cover is Open

The front cover is not completely

Close the front cover of the machine.

 

 

 

closed.

 

 

 

Cover is Open

The ADF cover is not completely

Close the ADF cover of the machine.

 

 

 

closed.

 

 

 

 

The ADF is open while loading a

Close the ADF cover of the machine, then

 

 

 

document.

press Stop/Exit.

 

Cover is Open

The fuser cover is not completely

Close the fuser cover of the machine.

 

 

 

closed or paper was jammed in

Make sure paper is not jammed inside

 

 

 

the back of the machine when

 

 

the back of the machine, and then close

 

 

 

you turned on the power.

 

 

the fuser cover and press Start.

 

 

 

 

 

 

 

 

 

Disconnected

The other person or other

Try to send or receive again.

 

 

 

person’s fax machine stopped the

 

 

 

 

call.

 

 

 

 

 

 

 

Document Jam

The document was not inserted

See Document is jammed in the top of the

 

 

 

or fed properly, or the document

ADF unit on page 74 or Using the automatic

 

 

scanned from the ADF was too

document feeder (ADF) on page 22.

 

 

long.

 

 

 

 

 

 

 

DR Mode in Use

The machine is set to Distinctive

Set Distinctive Ring to Off. (See Turning off

 

 

 

Ring mode. You cannot change

Distinctive Ring on page 34.)

 

 

the Receive Mode from Manual to

 

 

 

 

another mode.

 

 

 

 

 

 

 

Drum Error

The corona wire on the drum unit

Clean the corona wire on the drum unit.

 

 

 

needs to be cleaned.

(See Cleaning the corona wire on page 62.)

 

Drum Stop

It is time to replace the drum unit.

Replace the drum unit. (See Replacing the

 

 

 

 

drum unit on page 63.)

 

Duplex Disabled

The duplex tray is removed or is

Carefully put the duplex tray into the

 

 

 

not properly installed.

machine until it clicks into place.

 

 

The back of the machine is not

Close the back cover of the machine.

 

 

 

closed completely.

 

 

 

 

 

 

 

EL Error

The machine has a mechanical

Open the front cover and close it again.

 

B

 

problem.

 

 

 

 

 

 

Fuser Error

The temperature of the fuser unit

(For MFC-7360 and MFC-7460DN )

 

 

 

does not rise to a specified

Received fax messages still in memory will

 

 

temperature within the specified

be lost when the machine is turned off. See

 

 

time.

Transferring your faxes or Fax Journal

 

 

The fuser unit is too hot.

report on page 73 before disconnecting the

 

 

 

machine so you will not lose any important

 

 

 

 

 

 

 

messages. Then, turn the power switch off,

 

 

 

wait a few seconds, and then turn it on

 

 

 

again. Leave the machine for 15 minutes

 

 

 

with the power on.

 

 

 

(For MFC-7860DW)

 

 

 

Turn the power switch off, wait a few

 

 

 

seconds, and then turn it on again. Leave

 

 

 

the machine for 15 minutes with the power

 

 

 

on.

 

 

 

 

 

 

 

 

69