Troubleshooting

 

Receiving Faxes

 

 

 

 

 

Difficulties

Suggestions

 

Cannot receive a fax.

Make sure your machine has a dial tone by pressing the Hook key. If you hear

 

 

static or interference on your fax line, please contact your local telephone

 

 

company.

 

 

 

 

 

Check all line cord connections. Make sure the telephone line cord is plugged into

 

 

the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL

 

 

or VoIP services, please contact your service provider for connection instructions.

 

 

 

 

 

Make sure the machine is in the correct Receive Mode. This is determined by the

 

 

external devices and telephone subscriber services you have on the same line as

 

 

the Brother machine. (See Receive Mode settings on page 30.)

 

 

If you have a dedicated fax line and want your Brother machine to automatically

 

 

answer all incoming faxes, you should select Fax Only mode.

 

 

If your Brother machine shares a line with an external answering machine, you

 

 

should select the External TAD mode. In External TAD mode, your Brother

 

 

machine will automatically receive incoming faxes and voice callers will be able to

 

 

leave a message on your answering machine.

 

 

If your Brother machine shares the line with a Voice Mail subscriber service,

 

 

please see Voice Mail on page 32.

 

 

If your Brother machine is on a line with the Distinctive Ring subscriber service,

 

 

please see Distinctive Ring on page 32.

 

 

If your Brother machine shares a line with other telephones and you want it to

 

 

automatically answer all incoming faxes, you should select the Fax/Tel mode. In

 

 

Fax/Tel mode, your Brother machine will automatically receive faxes and

 

 

produce a pseudo/double-ring to alert you to answer voice calls.

 

 

If you do not want your Brother machine to automatically answer any incoming

 

 

faxes, you should select the Manual mode. In Manual mode, you must answer

 

 

every incoming call and activate the machine to receive faxes.

 

 

Another device or service at your location may be answering the call before your

 

 

Brother machine answers. To test this, lower the ring delay setting:

 

 

If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to

 

 

1 ring. (See Ring Delay on page 30.)

 

 

If the answer mode is set to External TAD, reduce the number of rings

B

 

programmed on your answering machine to 2.

 

If the answer mode is set to Manual, DO NOT adjust the ring delay setting.

 

 

Have someone send you a test fax:

 

 

If you received the test fax successfully, your machine is operating properly.

 

 

Remember to reset your ring delay or answering machine setting back to your

 

 

original setting. If receiving problems recur after resetting the ring delay, then

 

 

a person, device, or subscriber service is answering the fax call before the

 

 

machine has a chance to answer.

 

 

If you were not able to receive the fax, then another device or subscriber

 

 

service may be interfering with your fax reception or there may be a problem

 

 

with your fax line.

 

 

 

 

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