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Brother 7860DW, MFC-7360 Scanning difficulties, Printing difficulties (continued)

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Troubleshooting

Printing difficulties (continued)

Difficulties	Suggestions
The machine prints unexpectedly	 Press Job Cancel to cancel print jobs.
or it prints garbage.	 Check the settings in your application to make sure it is set up to work with

	your machine.
	 Pull out the paper tray and wait until the machine stops printing. Then turn off
	the machine’s power switch and disconnect from the power for several
	minutes.
	(For MFC-7360 and MFC-7460DN)
	The faxes stored in the machine memory will be deleted. See Transferring
	your faxes or Fax Journal report on page 73 before disconnecting the
	machine so you will not lose any important messages.

The machine prints the first couple	 Check the settings in your application to make sure that it is set up to work with
of pages correctly, then some	your machine.
pages have text missing.	 Your computer is not recognizing the machine’s input buffer’s full signal. Make

	sure that you connected the interface cable correctly. (See the Quick Setup
	Guide.)

The headers or footers appear	There is an unprintable area on the top and bottom of the page. Adjust the top and
when the document displays on the	bottom margins in your document to allow for this. (See Unscannable and
screen but they do not show up	unprintable areas on page 16.)
when it is printed.

The machine does not print on both	Check the paper size setting in the printer driver. You need to choose A4 (60 to
sides of the paper even though the	105 g/m2).
printer driver setting is Duplex.
The machine is not printing or has	Press Job Cancel.
stopped printing.	As the machine cancels the job and clears it from the memory it may produce an

	incomplete printout.

Scanning difficulties

Difficulties	Suggestions
TWAIN errors appear while	Make sure that the Brother TWAIN driver is chosen as the primary source. In
scanning.	Presto! PageManager , click Select Source and choose the Brother TWAIN
	driver.	B

OCR does not work.	Try increasing the scanning resolution.
	(Macintosh users)
	Make sure you have downloaded and installed Presto! PageManager from
	http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg

Network scanning does not work.	See Network difficulties (Network models only) on page 93.

Cannot scan.	(For MFC-7860DW)
	Contact your administrator to check your Secure Function Lock Settings.

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Contents

Page If you need to call Customer Service User’s Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Appendix Index (ADVANCED USER’S GUIDE) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide Copy to local disk How to find Scanning instructions Software User's Guide Presto! PageManager User’s Guide How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Page Loading paper and print media Loading paper in the standard paper tray Page Loading paper in the manual feed slot Page Printing on thick paper, bond paper, labels and envelopes Page Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Acceptable paper and other print media Type and size of paper Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass Page How to send a fax Faxing Letter size documents from the scanner glass Canceling a fax in progress Transmission verification report Receive modes Choose the correct Receive Mode Page Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive Telephone line services Voice Mail Distinctive Ring What does your telephone company’s ‘Distinctive Ring’ do What does Brother’s ‘Distinctive Ring’ do Do you have Voice Mail However, the Before you choose the ring pattern to register b c Registering the Distinctive Ring pattern Very important please call your telephone company and ask for one that is shown Connections Recording an outgoing message (OGM) Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external handset Using Remote Codes How to dial Manual dialing One touch dialing Speed Dialing Search Storing numbers One Touch and Speed Dial Options Storing a pause Storing One Touch Dial numbers l Press Stop/Exit Storing Speed Dial numbers Page Changing One Touch and Speed Dial numbers Deleting One Touch and How to copy Stop copying Copy settings Printing a document Scanning a document as PDF file using ControlCenter4 (Windows®) JPEG (*.jpg) Configuration Button settings Scan File Page Changing the SCAN key settings Before scanning SCAN key settings Page Scanning using the SCAN key Replacing the consumable items Replacing the toner cartridge WARNING HOT SURFACE Page Page Page Cleaning the corona wire Replacing the drum unit Drum Error Replace Drum Drum Stop Replacing the drum unit Page Page Resetting the drum counter Error and maintenance messages Page Page Page Page Transferring your faxes or Fax Journal report Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the standard paper tray Paper is jammed at the back of the machine Page Paper is jammed inside the machine Page Page Page Page Paper is jammed in the Duplex Tray (MFC-7460DNand MFC-7860DW) Page If you are having difficulty with your machine Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Printing difficulties (continued) Scanning difficulties Software difficulties Paper handling difficulties Print quality difficulties Network difficulties (Network models only) Network difficulties (Network models only) (continued) Other Setting Dial Tone detection Telephone line interference Improving the print quality Page A B C D a b c d e 0 1 2 3 A B C D a b c d e A B C D a b c d e 0 1 2 3 A B C a b c d C D b c d e Page Page Page Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming Menu table How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Dimensions Weight Noise level Sound power Sound pressure Document Size Print media Fax Copy Scanner Printer Interfaces Computer requirements Page Consumable items Network (LAN) Brother numbers Page Page Page Visit us on the World Wide Web http://www.brother.com