Menu access difficulties

Difficulties

Suggestions

 

The machine beeps when you try to

If FAX

is not illuminated, press it to turn on Fax mode. The Setup Receive

access the Setup Receive and

settings (Menu, 2, 1) and Setup Send settings (Menu, 2, 2) are available only

Setup Send menus.

when the machine is in Fax mode.

 

 

 

 

Copy difficulties

Difficulties

Suggestions

 

 

Cannot make a copy.

Make sure that COPY

 

is illuminated. (See How to copy on page 48.)

 

 

 

 

(For MFC-7860DW)

 

 

 

Contact your administrator to check your Secure Function Lock Settings.

 

 

 

Vertical black line appears in

Black vertical lines on copies are typically caused by dirt or correction fluid on the

copies.

glass strip, or the corona wire is dirty. (See Cleaning the scanner in Appendix A of

 

the Advanced User's Guide and Cleaning the corona wire on page 62.)

 

 

 

Copies are blank.

Make sure you are loading the document properly. (See Using the automatic

 

document feeder (ADF) on page 22 or Using the scanner glass on page 23.)

 

 

 

 

Printing difficulties

Difficulties

Suggestions

No printout.

Check that the machine is plugged in and the power switch is turned on.

 

Check that the toner cartridge and drum unit are installed properly. (See

 

Replacing the drum unit on page 63.)

 

Check the interface cable connection on both the machine and your computer.

 

(See the Quick Setup Guide.)

 

Check that the correct printer driver has been installed and chosen.

 

Check to see if the LCD is showing an error message. (See Error and

 

maintenance messages on page 68.)

 

Check that the machine is online:

 

(Windows® 7 and Windows Server® 2008 R2) Click the Start button and

 

Devices and Printers. Right-clickBrother MFC-XXXX Printer. Make sure

 

that Use Printer Offline is unchecked.

 

(Windows Vista®) Click the Start button, Control Panel, Hardware and

 

Sound, and then Printers. Right-clickBrother MFC-XXXX Printer. Make

 

sure that Use Printer Offline is unchecked.

 

(Windows® XP and Windows Server® 2003/2008) Click the Start button and

 

choose Printers and Faxes. Right-clickBrother MFC-XXXX Printer. Make

 

sure that Use Printer Offline is unchecked.

 

(Windows® 2000) Click the Start button and choose Settings and then

 

Printers. Right-clickBrother MFC-XXXX Printer. Make sure that Use

 

Printer Offline is unchecked.

 

(For MFC-7860DW)

 

Contact your administrator to check your Secure Function Lock settings.

 

 

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