Brother 7860DW, MFC-7360 A B C D, a b c d e

Troubleshooting

Examples of poor print quality				Recommendation
				 Make ten copies of a blank, white sheet of paper. (See How to
				copy on page 48.) If the problem is not solved, the drum unit may
				have glue from a label stuck on the OPC drum surface. Clean the
			94 mm	drum unit. (See Cleaning the drum unit in Appendix A of the
				drum unit. (See Cleaning the drum unit in Appendix A of the
				Advanced User's Guide.)
			94 mm	 The drum unit may be damaged. Put in a new drum unit. (See

				Replacing the drum unit on page 63.)

White Spots on black text and
graphics at 94 mm intervals

94mm

94mm

Black Spots at 94 mm intervals

If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum

					unit. (See Cleaning the drum unit in Appendix A of the Advanced
ABCDEFGH
ABCDEFGH					User's Guide.)
abcdefghijk					User's Guide.)
abcdefghijk					 Make sure that you use paper that meets our specifications. (See
A B C D
A B C D					Acceptable paper and other print media on page 17.)
a b c d e					Acceptable paper and other print media on page 17.)
a b c d e					 Do not use paper that has clips or staples because they will
0 1 2 3 4
0 1 2 3 4					scratch the surface of the drum.
Black toner marks across the					 If the unpacked drum unit is in direct sunlight or room light, the unit
Black toner marks across the					may be damaged.	B
	page				 The toner cartridge may be damaged. Put in a new toner	B
					 The toner cartridge may be damaged. Put in a new toner
					cartridge. (See Replacing the toner cartridge on page 57.)
					 The drum unit may be damaged. Put in a new drum unit. (See
					Replacing the drum unit on page 63.)

99

Contents

Page If you need to call Customer Service User’s Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Appendix Index (ADVANCED USER’S GUIDE) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide Copy to local disk How to find Scanning instructions Software User's Guide Presto! PageManager User’s Guide How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Page Loading paper and print media Loading paper in the standard paper tray Page Loading paper in the manual feed slot Page Printing on thick paper, bond paper, labels and envelopes Page Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Acceptable paper and other print media Type and size of paper Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass Page How to send a fax Faxing Letter size documents from the scanner glass Canceling a fax in progress Transmission verification report Receive modes Choose the correct Receive Mode Page Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive Telephone line services Voice Mail Distinctive Ring What does your telephone company’s ‘Distinctive Ring’ do What does Brother’s ‘Distinctive Ring’ do Do you have Voice Mail However, the Before you choose the ring pattern to register b c Registering the Distinctive Ring pattern Very important please call your telephone company and ask for one that is shown Connections Recording an outgoing message (OGM) Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external handset Using Remote Codes How to dial Manual dialing One touch dialing Speed Dialing Search Storing numbers One Touch and Speed Dial Options Storing a pause Storing One Touch Dial numbers l Press Stop/Exit Storing Speed Dial numbers Page Changing One Touch and Speed Dial numbers Deleting One Touch and How to copy Stop copying Copy settings Printing a document Scanning a document as PDF file using ControlCenter4 (Windows®) JPEG (*.jpg) Configuration Button settings Scan File Page Changing the SCAN key settings Before scanning SCAN key settings Page Scanning using the SCAN key Replacing the consumable items Replacing the toner cartridge WARNING HOT SURFACE Page Page Page Cleaning the corona wire Replacing the drum unit Drum Error Replace Drum Drum Stop Replacing the drum unit Page Page Resetting the drum counter Error and maintenance messages Page Page Page Page Transferring your faxes or Fax Journal report Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the standard paper tray Paper is jammed at the back of the machine Page Paper is jammed inside the machine Page Page Page Page Paper is jammed in the Duplex Tray (MFC-7460DNand MFC-7860DW) Page If you are having difficulty with your machine Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Printing difficulties (continued) Scanning difficulties Software difficulties Paper handling difficulties Print quality difficulties Network difficulties (Network models only) Network difficulties (Network models only) (continued) Other Setting Dial Tone detection Telephone line interference Improving the print quality Page A B C D a b c d e 0 1 2 3 A B C D a b c d e A B C D a b c d e 0 1 2 3 A B C a b c d C D b c d e Page Page Page Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming Menu table How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Dimensions Weight Noise level Sound power Sound pressure Document Size Print media Fax Copy Scanner Printer Interfaces Computer requirements Page Consumable items Network (LAN) Brother numbers Page Page Page Visit us on the World Wide Web http://www.brother.com