If you are having difficulty with your machine

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Printing or printing received faxes

Difficulties

Suggestions

Condensed print

Usually this is caused by a poor telephone connection. If your copy looks good,

Horizontal streaks

you probably had a bad connection, with static or interference on the telephone

line. Ask the other party to send the fax again.

Top and bottom sentences are

 

cut off

 

Missing lines

 

 

 

Poor print quality

See Improving the print quality on page 96.

 

 

Vertical black lines when receiving

The corona wire for printing may be dirty. Clean the corona wire on the drum unit.

 

(See Cleaning the corona wire on page 62.)

 

 

 

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the

 

problem is with the sending machine. Try receiving from another fax machine.

 

 

 

If the problem continues, call Brother Customer Service.

 

 

Received faxes appear as split or

If the received faxes are divided and printed on two pages or if you get an extra

blank pages.

blank page, your paper size setting may not be correct for the paper you are using.

 

(See Paper Size on page 17.)

 

 

 

Turn on Auto Reduction. (See Printing a reduced incoming fax in Chapter 4 of the

 

Advanced User's Guide.)

 

 

Telephone line or connections

Difficulties

Suggestions

Dialing does not work.

Check for a dial tone.

 

 

 

Check all line cord connections.

 

 

 

Check that the machine is plugged in and switched on.

 

 

 

Send a manual fax by pressing Hook or by lifting the handset of the external

 

telephone and dialing the number. Wait to hear fax receiving tones before

 

pressing Start.

 

 

The machine does not answer

Make sure the machine is in the correct receive mode for your setup. (See

when called.

Receive Mode settings on page 30.) Check for a dial tone. If possible, call your

 

machine to hear it answer. If there is still no answer, check the telephone line cord

 

connection. If you do not hear ringing when you call your machine, ask your

 

telephone company to check the line.

 

 

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