B Troubleshooting

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/.

Error Message

Cause

Action

Access Denied

The function you want to use is

Contact your administrator to check your

 

restricted by Secure Function

Secure Function Lock Settings.

 

Lock.

 

 

 

 

Cartridge Error

The toner cartridge is not installed

Pull out the drum unit and remove the toner

 

properly.

cartridge, then re-install the toner cartridge

 

 

in the drum unit.

 

 

 

Comm.Error

Poor telephone line quality

Send the fax again or connect the machine

 

caused a communication error.

to another telephone line. If the problem

 

 

continues, call the telephone company and

 

 

ask them to check your telephone line.

 

 

 

Connection Fail

You tried to poll a fax machine

Check the other fax machine’s polling setup.

 

that is not in Polled Waiting mode.

 

Cooling Down

The temperature of the drum unit

Make sure that you can hear the fan in the

Wait for a while

or toner cartridge is too hot. The

machine spinning and that the exhaust

machine will pause its current

outlet is not blocked by something.

 

print job and go into cooling down

If the fan is spinning, remove any obstacles

 

mode. During the cooling down

 

that surround the exhaust outlet, and then

 

mode, you will hear the cooling

 

leave the machine turned on but do not use

 

fan running while the LCD shows

 

it for several minutes.

 

Cooling Down, and Wait for

 

If the fan is not spinning do one of the

 

a while.

 

 

following:

 

 

(For MFC-7360 and MFC-7460DN )

 

 

See Transferring your faxes or Fax Journal

 

 

report on page 73 before disconnecting the

 

 

machine so you will not lose any important

 

 

messages.

 

 

Then, disconnect the machine from the

 

 

power for several minutes and then

 

 

reconnect it.

 

 

(For MFC-7860DW)

 

 

Disconnect the machine from the AC power

 

 

outlet for several minutes, then reconnect it.

 

 

 

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