For Customer Service | Brother FAX 1270, MFC 1780, MFC 1770, FAX 1170

80	C H A P T E R E L E V E N

See

Easy Receive

p. 36

Fax Machine “Hears” Voice as CNG Tone

If your fax machine is set to Easy Receive ON, and it answers voice calls by trying to receive a fax, try turning Easy Receive to OFF.

Transmission Verification Report Prints “Result: NG”

There is probably temporary noise or static on the phone line. Try sending the fax again. If the problem continues, call your Telephone Company to check your phone line.

Custom Features on a Single Line

If you have Call Waiting, Caller ID, Ring Master, Voice Mail, an answering machine, alarm system or any other custom feature on a single phone line with your fax machine, it may create a problem sending or receiving fax data.

For Customer Service
USA:	1-800-284-4329	(voice)
	1-908-575-8790	(fax)
From within Canada:	1-800-853-6660	(voice)
	1-514-685-4898	(fax)
From within Montreal:	1 514-685-6464	(voice)

To Order Brother Accessories

If you have a Visa, MasterCard, Discover or American Express credit card, you can order accessories directly from Brother.

USA:	1-888-879-3232	(voice)
	1-800-947-1445	(fax)
From within Canada:	1-800-668-2768	(voice)

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Brother FAX 1270, MFC 1780, MFC 1770, FAX 1170 owner manual For Customer Service

Contents

FAX 1170 FAX 1270 MFC 1770 MFC If You Need to Call Customer Service Brother on the World Wide Web For Customer ServiceFax-Back System Brother Bulletin Board For USA and Canada Ordering Accessories and Supplies Description Table of Contents Inserting spaces Printing a Fax in Memory Vii Viii Using This Manual Test Sheet Procedures for USA onlyFinding Information About Fax Machines Fax Tones and Handshake ECM Error Correction Mode FAX 1170 Control Panel Overview 1170 FAX 1270 Control Panel Overview 1270 MFC 1770/1780 Control Panel Overview MFC Assembly and Connections Packing List Make sure you have the following items Assembly Choosing a LocationAttach the document support Install the printing cartridge Attach recording paper support Install recording paper Connect the power cord Connect the handset Roll Over Phone Lines Connect the telephone lineSpecial Line Considerations Two-Line Phone System Converting Telephone Wall Outlets Multi-Line Connections PBX See Easy Receive Custom Features on Your Phone Line Connecting an External Telephone Answering Device TADSequence Connections Connecting an External Telephone Outgoing Message OGM Fax Settings Setting Dialing Mode Tone/PulseSetting Date and Time Setting Station ID Entering Text Making corrections Special characters and symbolsInserting spaces Repeating letters Storing One Touch Dial Numbers One Touch Dialing FAX or F/T or TEL 987 65 SPEED-DIAL? # Storing Speed Dial NumbersSpeed Dialing Enter & SET Setting Groups for Broadcasting Setup Groupgo Enter & SETChanging One Touch Speed Dial Numbers Setting Beeper Level Memory StorageName Enter & SET Function Mode User-Friendly Programming Alternating Displays Function Selection TableFAX NO. & Start Copy Press Copy Cancel JOB More Info Interrupt A P T E R F O U R Sending Faxes Before you begin Contrast Setting Manual Transmission Automatic Transmission Select Answer ModeReceiving Faxes Manual and Automatic Fax Redial Current Answer Mode Easy Receive FAX/TEL Manual FAX only TAD Setting Ring DelaySetting F/T Ring Time Ring Timexx SEC Speaker Volume Setting the Handset Volume Smoothing Ring VolumeSetting Recording Paper Size RCD Paper Reduction Printing a Reduced Incoming Document Dialing Options Manual Dialing One Touch Dialing HoldPause Tone/Pulse Searching Telephone Index A P T E R S I Daily Timer Quick Scan Fax Transmission Memory 100% Enter FAX no Delayed TransmissionInterrupting Timer and Poll Waiting Insert Document Cancel JOB Canceling a Delayed FaxOverseas Mode Overseas Mode To Create a Custom Comment Error Re-TransmissionComposing Electronic Cover Comment OFF Please Call Urgent Confidential Coverpageoff Coverpageon Always Send CoverTemporary Cover Comment OFF Please Call Urgent Confidential User Defined Printing a Cover Call ReservationCall Reserveon Call Reserveoff Call Backoff Call Backon Print Call Back MessageNext-Fax Reservation NEXT-FAX Reservd Multiple Resolution Transmission For F/T Fax/Tel Mode OnlyOperation from Extension Telephone ACT.CODE*51 Distinctive RingRemote ACT.ON DEACT.CODE#51 SET Mode Pick UP to SET Caller ID Pollingoff Setup to Poll Another FaxPolling Enter FAX no Press Start KEY Setup to Be Polled Poll Waiting Delayed Polling Copy Functions Multiple CopiesReducing and Enlarging Copies FAX Storageoff Select & SET Setting Fax StorageRemote Fax Options Erase ALL FAX? 1.YES 2.NO PAG# Enter Paging/Fax ForwardingPaging Programming Paging Number FAX FWD Changing Remote Retrieval Access CodeRemote Retrieval FWD# Enter & SET Using Remote Retrieval Access Code Remote Commands Retrieving Memory Status List and Fax Messages Changing Fax Forwarding Number Fax Machine Activity ACT.REPORTALL Dial Transmission Verification Xmit Report To print a reportActivity Report Interval ACT.RPT.OFF Standard Telephone FCC Notices International Energy Star Compliance Statement A P T E R T E N Federal Comission Compliance Notice For USA Only Industry Canada Compliance Statement For Canada Only Important Safety Instructions Do not use this product near water Voice Compilation and Publication Notice Trademarks Troubleshooting COMM.ERROR Error MessagesClean UP Scanner Connection Fail Document JAM Machine Error Press Stop KEYDisconnected No RESPONSE/BUSY Printer Fault Not RegisteredCheck Paper Scanner Error If You Are Having Difficulty with Your Fax MachinePrinting or Receiving Faxes Vertical Black Lines When Receiving Phone Line or Connections Sending Faxes Handling Incoming Calls For Customer Service Index PBX Sort Multi-Function Link option for FAX 1170 and FAX Speciﬁcations Packing Shipping the Fax Machine Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web