APPENDIX
Troubleshooting
If the machine stops operating correctly, check the following possible problems before requesting service. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at [http://solutions.brother.com].
If the problem persists, contact your dealer or the nearest authorized service center.
Symptom | Probable Cause | Remedy | Reference | |
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| The machine is not turned on. | Turn on the machine. | page 17 | |
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| The start/stop button was not | Press the start/stop button. | page 55 | |
| pressed. | |||
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The sewing | The presser foot lever is raised. | Lower the presser foot lever. | page 54 | |
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machine does not | The start/stop button was pressed, | Do not use the start/stop button when |
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operate. | the foot controller is connected. To |
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even though the foot controller is | page 55 | |||
| use the start/stop button, disconnect | |||
| connected. |
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| the foot controller. |
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| The bobbin winder shaft is on the | Slide the bobbin winder shaft to the | page 26 | |
| right side after winding the | |||
| left. | |||
| bobbin. |
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| The needle is incorrectly installed. | Correctly install the needle. |
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| The needle clamp screw is loose. | Use the screwdriver to firmly tighten | page 41 | |
| the screw. | |||
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| The needle is bent or blunt. | Replace the needle. |
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| The combination of fabric, thread | Select a thread and needle that are |
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| appropriate for the type of fabric | page 39 | ||
| and needle is not correct. | |||
| being sewn. |
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| The presser foot that is used is not | Attach the presser foot that is |
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| appropriate for the type of stitch | appropriate for the type of stitch that | page 72 | |
| that you wish to sew. | you wish to sew. |
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| The upper thread tension is too | Loosen the upper thread tension. | page 62 | |
| tight. | |||
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The needle breaks. | The fabric is pulled too much. | Lightly guide the fabric. | - | |
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| The spool is incorrectly installed. | Correctly install the spool. | page 31 | |
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| The area around the hole in the | Replace the needle plate. Contact |
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| needle plate is scratched, or has a | your dealer or the nearest authorized | - | |
| burr on it. | service center. |
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| The area around the hole in the | Replace the presser foot. Contact |
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| presser foot is scratched, or has a | your dealer or the nearest authorized | - | |
| burr on it. | service center. |
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| The bobbin case is scratched, or | Replace the bobbin case. Contact |
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| your dealer or the nearest authorized | - | ||
| has a burr on it. | |||
| service center. |
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| Incorrect bobbins will not work |
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| A bobbin designed specifically for | properly. Only use a bobbin | page 22 | |
| this machine is not used. | designed specifically for this | ||
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| machine. |
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