Getting Help
1-8 Introduction
1.2 GETTING HELP
For additional support related to this device or document, contact Cabletron Systems using one of
the following methods:
Before calling Cabletron Systems, have the following information ready:
•Your Cabletron Systems service contract number
•A description of the failure
•A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
•The serial and revision numbers of all involved Cabletron Systems products in the network
•A description of your network environment (layout, cable type, etc.)
•Network load and frame size at the time of trouble (if known)
•The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.cabletron.com/
Phone (603) 332-9400
Internet mail support@cabletron.com
FTP ftp://ftp.cabletron.com/
Login anonymous
Password your email address
To send comments or suggestions concerning this document, contact the Cabletron Systems
Technical Writing Department via the following email address: TechWriting@cabletron.com
Make sure to include the document Part Number in the email message.