Canon 2711B054AA Troubleshooting

Troubleshooting 11

This chapter describes how to respond to paper and document jams, as well as to error messages.

Clearing Jams.............................................................	11-2
Document Jams.................................................................	11-2
Paper Jams...........................................................................	11-4
Error Messages.........................................................	11-10
Error Codes...............................................................	11-13
If <LOAD CORRECT PAPER> is displayed................	11-14
Reloading the Paper.......................................................	11-14
Changing the Paper Size Setting...............................	11-14
If a Power Failure Occurs..........................................	11-15
If You Cannot Solve a Problem................................	11-16
Customer Support (U.S.A.)...........................................	11-16
Customer Support (Canada)........................................	11-16

Troubleshooting

Contents

Basic Operation Guide Manualsfor the Machine Starter Guide Basic Operation Guide e-Manual Basic Operation Guide Basic Op uide BasicOperation Guide -Ma BasicOperationGuide Basic OperationGuide Media the Address Book 4 Copying 5 Fax 6 Printing Scanning Network 9 Settings from a PC 10 Maintenance 11 Troubleshooting 12 Machine Settings 13 Appendix Preface Available Features How to UseThis Guide Symbols Used in This Manual Keys and Buttons Used in This Manual Abbreviations Used in This Manual Safety Precautions Important Safety Instructions Handling andMaintenance Location Power Supply Telephone Equipment Customer Support (U.S.A.) Customer Support (Canada) LegalNotices IPv6Ready Logo Trademarks Copyright Third Party Software The Software Subjected to the Other Conditions Disclaimers For CA, USA only LegalLimitations on the Usage of Your Product and the Use of Images FCC (Federal Communications Commission) Users in the U.S.A A.Location B.Order Information C.Power Requirements Connection of the Equipment In Case of Equipment Malfunction Rights of the Telephone Company Users in Canada Notice Utilisation au Canada A.Emplacement B.Installation téléphonique C.Condition d’alimentation Remarques Laser Safety CDRH Regulations Page Before Using the Machine Machine Components ExternalView (Front) Page External View (Back) Operation Panel Main Operation Panel Page Fax Operation Panel Display (Standby Mode) Copy Mode Fax Mode Scan Mode Toner Cartridge Maintaining the Toner Cartridge Checking the Toner Level Page Entering Characters TelephoneLine Settings Set the type of telephone line that is connected to the machine Timer Settings Setting the Sleep Mode Setting the Daylight Saving Time Page Documents and Print Media Documents Requirements Platen Glass ADF Scanning Area Placing Documents On the Platen Glass In the ADF Paper Requirements Paper cassette Multi-purposetray Printable Area Loading Paper In the Paper Cassette Page In the Multi-PurposeTray Page For the Paper Cassette For the Multi-PurposeTray Page in the Address Book About the Address Book Storing/Editing One-Touch Keys Registering One-TouchKeys Editing One-TouchKeys Erasing One-TouchKeys Page Storing/Editing Coded Dial Codes Registering Coded Dial Codes Editing Coded Dial Codes Erasing Coded Dial Codes Page Storing/Editing Recipients for Group Dialing Adding New Destination to Group Deleting Destination from Group Changing Group Name Page Copying4 Overviewof CopyFunctions Page Basic Copying Method This section describes the basic procedure for copying Canceling Copy Jobs You can cancel scanning or ongoing jobs SelectingImage Quality The default settings is <TEXT/PHOTO Page The default setting is <MANUAL> (5) Adjusting Automatically Adjusting Manually Enlarge/ReduceImages Preset Zoom Custom Copy Ratio Page Collating Copies The default setting is <OFF Page Multiple Documents onto One Sheet (2 on 1) Copying ID Card Page 2-SidedCopying 1 to 2-SidedCopying 2 to 2-SidedCopying 2 to 1-SidedCopying Selecting Paper Size Group The default settings are the followings: –<IMAGE QUALITY>: TEXT/PHOTO –<DENSITY>: MANUAL (5) –<ZOOM RATIO>: 100% –<AUTO COLLATE>: OFF Printinga Sample Page Viewing Copy Settings Page Fax5 Overviewof Fax Functions Page Introductionto UsingFax Functions Methods for Receiving Faxes ●FaxOnly ●FAX/TEL ●AnsMode ●MANUAL ●DRPD Selecting the Receive Mode Setting the Current Date and Time Setting the Type of Telephone Line Registering the Machine’s Name Registering Your Machine’s Fax Number SendingFax Documents This section describes the settings and procedures for sending fax documents Basic Methods for Sending Faxes Calling the Recipient before Sending Fax Documents (Manual Sending) Switching Temporarily to Tone Dialing Dialing an Overseas Number (With Pauses) Basic Methods for Sending PC Faxes Canceling SendingFax Documents Follow this procedure to cancel a transmission in progress Specifying Destinations Specifying a New Fax Number Using the One-TouchKeys Using Coded Dial Codes Using the Group Addresses Using the Address Book Key Sending Documents to More Than One Location (Broadcasting) Page Page The default setting is <STANDARD 2-SidedDocument Redialing When theLine Is Busy Redialing Manually Redialing Automatically Page Checking the DialLine before Sending Page Send Start Speed The default setting is <33600bps Printing Received Documents on Both Sides of Paper Reducinga Received Document The default setting is <ON PrintingFooter Information ona Received Document Specifying the Wayof Printing WhenToner Runs Out Setting theIncoming Ring Receiving Documents Manually withan ExternalTelephone (Remote RX) You can connect one external telephone to the machine –<REMOTE RX>: ON –<REMOTE RX ID>: Activating the Remote Reception Receiving Documents with the Remote Reception Selecting the Receive Mode for Printing The default setting is <MEMORY RX RejectingIncoming Faxes from the Unidentified Senders Receive Start Speed Receiving Documents in Memory withoutPrinting Out (Memory Lock Reception) Page PrintingAll Documents Stored in theMemory Lock Reception Mode Forwarding ReceivedFax Documents in Memory Checking/Changing the Statusof Fax Documents in Memory Checking/Deleting Fax Transmission Documents Checking/Deleting Fax Reception Documents Checking the Fax Log Printing Overviewof the PrintFunctions Page ●Printer Driver ●XPS Printing Documents froma Computer Page Scaling Documents Page Printing Multiple Pages on One Sheet 2-SidedPrinting Checking and Canceling Print Jobs Page Scanning Overviewof ScannerFunctions Introductionto Using ScannerFunctions For Scanning Documents to a Computer Connected with USB Cable For Scanning Documents from a Networked Computer Basic Scanning Operations This section describes the basic procedures for scanning documents Scanning Documents to a Computer Connected with USB Cable Scanning Documents from a Networked Computer Canceling Scan Jobs to a Computer Connected with USB Cable Page Network8 Flowchart for Setting Up Network What is the Network Overviewof NetworkFunctions Settings from a Overviewof Remote UI Page Starting the Remote UI To start the Remote UI, follow the procedure described below Page Page Maintenance10 Cleaning the Machine Note the following before cleaning your machine: –Use a soft cloth to avoid scratching the components Exterior Interior Page Page Fuser Roller ●Platen Glass ●ADF Replacing theToner Cartridge When a Message Appears Message When it is Displayed Contents and Remedies Redistributing Toner Page Replacing the Toner Cartridge with a New One Page Page Page Recycling Used Cartridges The Clean Earth Campaign -TheCanon Cartridge Return Program ●Packaging ■Bundled Return Do not send ●Shipping Canadian Program – Programme au Canada ■Single Box Return ■Volume Box Return (Maximum 8 Cartridges) Transporting the Machine This section describes the required procedures before transporting the machine Page Page Page Troubleshooting Clearing Jams Fan and tap the paper stack on a flat surface before loading it in the machine –Make sure you have removed any scraps of paper from the inside of the machine Document Jams Page Paper Jams Page Page Page Page Page Error Messages See the table below when the error and status messages appear on the display Description Action Page Page Error Codes Error Code 00A0 00A1 008D If <LOAD CORRECT PAPER> is displayed Ifa PowerFailure Occurs If You Cannot Solvea Problem This section describes the customer support services Machine Settings Machine Settings Printing USER DATA LIST Accessing the Setting Menu Page Setting Menu The default settings are indicated in bold text VOLUMECONTROL SETTINGS Item BROADCAST Page FAX SETTINGS ADDRESS BOOK SETTINGS PRINTER SETTINGS Setting Item TIMER SETTINGS ADJUST./CLEANING REPORT SETTINGS SYSTEM SETTINGS Page Page Page Page Page Page Page Page Appendix Specifications General Copier Printer Scanner (Scanning via USB) Scanner (Scanning via Network) Facsimile Telephone Symbols Page Page Page CANON INC CANON MARKETING JAPAN INC CANON U.S.A., INC CANON EUROPA N.V CANON CHINA CO. LTD