65
Error Messages

Response

• Use the USB cable to connect
the Macintosh to the scanner
properly and connect the AC
adapter correctly to the
scanner.
• After releasing the lock,
temporarily disconnect the AC
adapter or USB cable.
Reconnect it and restart Plug-
in Module CS-U and click
[Preview].
• Contact your nearest Canon
Customer Support Help
Desk.
• Reduce the scan area to the
minimum possible scope and
lower the resolution and
magnification settings for the
output device.
• Close all application programs
other than the one used to
start Plug-in Module CS-U.
• Increase the memory allocated
to the application program
used to start Plug-in Module
CS-U. (➜ p. 57)
•Click [Cancel] to cancel, or
rescan after lowering the
scanning resolution or
reducing the scanning area.
• Restart the computer.
If the same error code displays
after restarting the computer,
contact the nearest Canon
Customer Support Help
Desk.

Error Message

Scanner is not connected.
Connect the scanner.
Scanning unit is locked.
Release the lock switch
and connect the PC to
the scanner again.
1) Cannot complete scan
command. Insufficient
memory (RAM).
2) Memory is insufficient.
Increase the memory
allocated the application.
As image size is large,
it will take long to
complete scanning. Do
you want to continue?
An error has occurred.
Error Code =** Restart
the PC.

Cause

• AC adapter and USB
cable not connected
correctly.
• The scanning unit
lock not released.
• The scanning unit is
out of order.
• Memory is
insufficient for the
required volume of
the scanned image
data.
•You attempted to
scan an image
exceeding 100 MB.
• Scanner or computer
is malfunctioning.