Troubleshooting

oThe fax does not switch automatically between telephone and fax reception.

The fax may not be set to switch automatically between telephone and fax reception.

•For the fax to switch automatically, the receive mode must be set to FAX/TEL AUTO SW (Fax/Tel mode) or ANS.MACHINE MODE* (see Chapter 6). If you have set ANS.MACHINE MODE*, check that an answering machine is connected to the fax and that it is turned on with an outgoing message properly recorded (see p. 7-1).

An error may have occurred during reception.

•Check the LCD for an error message (see p. 9-15).

•Print an activity report and check for an error (see p. 8-7).

The multi-purpose tray may be empty.

• Make sure paper is loaded in the multi-purpose tray (see p. 1-8).

The sending fax machine may not send the CNG signal that tells the fax that the incoming signal is a fax.

•Some fax machines cannot send the CNG signal that tells your fax the incoming call is from a fax machine. In such cases, you will have to receive the document manually (see p. 6-4).

o Cannot receive a document manually.

You may have disconnected the call by pressing [Start/Copy] or dialling the remote receiving ID after hanging up the handset of the extension phone.

•Always press [Start/Copy] or dial the remote receiving ID before hanging up the handset, otherwise you will disconnect the call.

oPrint quality is poor.

You may not be using the correct type of paper.

• Make sure you load paper that meets the paper requirements for the fax (see Chapter 3).

The BJ cartridge print head may need cleaning.

• Clean the BJ cartridge print head if necessary (see p. 9-6).

The sending fax machine may not be functioning properly.

•The sending fax machine usually determines the quality of the document. Call the sender and have them make sure the top cover and scanning glass of their fax machine are clean.

Error Correction Mode (ECM) may be disabled.

• Make sure ECM is on (see ECM RX, p. 8-4).

* FAX-B120/B115 only.

9

SOLUTIONS TO COMMON PROBLEMS

9-11

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Canon B120, B140, B115 Cannot receive a document manually, Print quality is poor
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B115, B140, B120 specifications

The Canon B120, B140, and B115 are staple models in Canon's range of portable and multifunctional printers geared towards both home and small office environments. These models are designed to deliver high-quality print outputs while incorporating several advanced features and technologies that ensure efficiency and ease of use.

The Canon B120, with its compact design, is engineered for portability. One of its standout features is the ability to print wirelessly, facilitating easy connectivity with various devices including smartphones and tablets. This makes it ideal for users who require mobility without compromising on print quality. The B120 utilizes Canon's FINE technology, which ensures that prints are sharp and vibrant, with a resolution of up to 4800 x 1200 dpi. Users can also benefit from its fast print speed, capable of producing documents quickly, which is essential in busy environments.

Next in line, the Canon B140 takes the user experience a step further with enhanced features. It not only supports wireless printing but also offers mobile printing solutions through apps like Canon PRINT and various cloud-based services. The B140 incorporates a larger paper capacity, allowing users to load more pages for continuous printing without frequent reloading. This model also benefits from improved energy efficiency, equipped with auto power on/off features that help save energy when the printer is not in use.

The Canon B115, while slightly more basic, does not compromise on essential features. It maintains an efficient printing process with good print quality that Canon is known for. The B115 includes USB connectivity, making it a good choice for users who prefer a direct connection to their computer or laptop. Its compact size ensures it can fit into limited office spaces, making it a practical option for home offices or smaller workstations.

All three models feature the user-friendly interface and easy-to-navigate control panels that Canon is recognized for, ensuring that anyone from a tech novice to a seasoned user can operate them with ease. They support both monochrome and color printing, catering to diverse printing needs. With these models, Canon continues to blend portability, performance, and user-friendliness, making the B120, B140, and B115 excellent choices for anyone in need of reliable printing solutions.
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