Cannot Install the MP Drivers

Cause

Action

 

If you were unable to proceed beyond the Printer Connection screen, follow

 

the procedure below to reinstall the MP Drivers.

Unable to proceed beyond the Printer

 

Connection screen.

 

(1)Click Cancel on the Printer Connection screen.

(2)Click Start Over on the Installation Failure screen.

(3)Click Back on the screen that appears next.

(4)Click Exit on the Welcome screen, then remove the CD-ROM.

(5)Turn the machine off.

(6)Restart the computer.

(7)Make sure you have no application software running, including anti-virus software.

(8)Follow the procedure described in the Easy Setup Instructions to reinstall the MP Drivers.

Installation does not start automatically

 

 

 

 

when the Setup CD-ROMis inserted

 

 

 

 

into your computer’s disc drive.

Click Start > My Computer > double-click the CD-ROM icon

.

 

 

In non-XP Windows, open the My Computer window and then double-click the

 

CD-ROM icon

.

 

 

Note

 

To use the Run command to start the setup program, specify your disc drive and

 

then the name of the setup program, Msetup4.exe. The drive letter of the disc

 

drive depends on your computer.

 

 

 

 

 

 

 

Double-click the CD-ROM icon on your desktop to start installation.

 

If the CD-ROM icon is not displayed on the desktop, there may be a problem

 

with the CD-ROM. Contact a Canon service representative.

Installation procedure not followed

Follow the procedure described in the Easy Setup Instructions for proper

correctly.

installation.

 

If the drivers were not installed correctly, uninstall the MP Drivers, restart your

 

computer, and then reinstall the drivers. Refer to the Printer Driver Guide on-

 

screen manual.

 

 

 

 

 

 

Note

If the installer was forced to be terminated due to an Windows error, the system may be in an unstable condition and you may not be able to install the drivers.

Restart your computer before reinstalling.

76Troubleshooting