Cannot Scan Films

Cause

Action

 

Film guide not correctly placed on the

Insert the film in the film guide supplied for this machine and place the guide in

Platen Glass.

the correct position on the Platen Glass.

 

 

For loading the film, see “Mounting Films” on page 38.

 

The Document Cover is not closed.

Close the Document Cover properly.

 

The FAU Protective Sheet is not

Remove the FAU Protective Sheet from the Document Cover.

removed.

 

 

The Scanner Lock Switch is not

Slide the Scanner Lock Switch to the release position

and turn the machine

released.

off. Then, turn the power back on.

 

„Cannot Obtain a Clean Scan or Colors Scan Incorrectly (Displayed Image Is Not Clear)

Cause

Action

Dust or dirt is stuck to the Platen Glass

Remove any dust and dirt from the Platen Glass and the FAU Lamp. See

or the FAU Lamp.

“Cleaning the Platen Glass and Document Cover” on page 68.

The original film is dirty.

Remove any dirt from the film.

The condition of the original film is poor

If you are scanning from a computer, in Image Settings the ScanGear’s

(faded colors, etc.).

Advanced Mode, select Fading Correction or Grain Correction to scan with

 

image correction. Refer to the Scanning Guide on-screen manual.

 

Note

 

If there is no problem with the quality of the image seen on your computer

 

screen, but the printout quality is unsatisfactory or has unwanted margin space,

 

you need to adjust the print settings. Otherwise, it may be a machine problem.

 

See “Print Results Not Satisfactory” on page 78.

The slide mount you are using is white

Use black mounts, or mask the slide mount with a black frame.

and the reflection is affecting scan

 

quality.

 

Light from the FAU lamp get in through

Place the Filler Sheet over the blank area correctly to shield it.

the blank area.

 

„Frames Are Not Detected Correctly

Cause

Action

Film is out of position.

Reposition the film in the film guide so that the white line marks of the guide do

 

not obscure the film frames.

 

For loading the film, see “Mounting Films” on page 38.

 

Note

 

Repositioning the film may not resolve the problem, depending on the film. In

 

this case, scan from the computer. For details, refer to the Scanning Guide on-

 

screen manual.

The frame of a film is scanned on the

Adjust Film print cutting range and rescan.

edge of an image. / The edge of an

See “Print Settings” in “Changing the Machine Settings” of the User’s Guide on-

image is missing.

screen manual.

Troubleshooting 93