Error Message Appears on the Screen

„Writing Error/Output Error/Communication Error

Cause

Action

The machine is not ready.

Confirm that the POWER lamp is lit blue.

 

If the POWER lamp is off, turn the machine on.

 

While the POWER lamp is flashing blue, the machine is initializing. Wait until the

 

POWER lamp stops flashing and remains lit blue.

 

If the ALARM lamp is lit orange, an error may have occurred in the machine.

 

For details on how to resolve the error, see “Error Message Is Displayed on the

 

LCD” on page 72.

Paper is not loaded.

An out of paper error may have been left unattended for a period of time.

 

Load paper and press the OK button.

 

If paper is loaded, make sure that the paper source (the Auto Sheet Feeder or

 

Cassette) is selected correctly. If the paper source is not selected correctly,

 

press the Paper Feed Switch or use the printer driver to change the paper

 

source.

Printer port setting does not match the

Check the printer port settings.

computer’s interface connecting the

(1)Click Start > Control Panel > Printers and Other Hardware > Printers and

machine.

Faxes.

 

In non-XP Windows, click Start > Settings > Printers.

 

(2)Click the Canon MP960 Printer icon.

 

(3)Open the File menu and select Properties.

 

(4)Click the Ports tab to confirm the port settings.

 

Make sure that a port named USBnnn (Canon MP960 Printer) (where n is a

 

number) is selected for Print to the following port(s).

 

In Windows Me or Windows 98, click the Details tab and make sure that

 

MPUSBPRNnn (Canon MP960 Printer) is selected for Print to the

 

following port.

 

If the port setting is not correct, change the port setting according to the

 

interface you are using, or reinstall the MP Drivers.

The machine is not connected properly.

Make sure that the printer cable is securely plugged in to the machine and the

 

computer.

 

z If you are using a relay device such as a USB hub, disconnect it, connect the

 

machine directly to the computer, and try printing again. If printing starts

 

normally, there is a problem with the relay device.

 

Consult the reseller of the relay device for details.

 

z There could also be a problem with the USB cable. Replace the USB cable

 

and try printing again.

MP Drivers are not installed properly.

The MP Drivers may not be installed properly. Uninstall them following the

 

procedure described in the Printer Driver Guide on-screen manual and reinstall

 

them following the procedure described in the Easy Setup Instructions.

88Troubleshooting