Cause | Action |
Landscape 4" x 6" / 101.6 x 152.4 mm | Always load 4" x 6" / 101.6 x 152.4 mm media in portrait orientation regardless |
paper loaded in the Cassette jammed | of the printing orientation. |
inside the machine. | Remove the paper following the procedure below. |
| (1)Turn off the machine, and then open the Rear Cover. |
| (2)Fold a piece of A4 or |
| jammed paper, then pull out the paper folded in four. |
| (3)Close the Rear Cover, then turn on the machine. |
| Wait until the jammed paper is automatically ejected. |
| If you cannot remove the jammed paper or the paper jam error continues after |
| removing the paper, contact your Canon service representative. |
Paper jammed inside the machine at | Remove the paper following the procedure below. |
the transport unit. | (1)Open the Rear Cover. |
(2)If you can see the jammed paper, slowly pull the paper out.
zBe careful not to touch the components inside the machine.
zIf you cannot pull the paper out, turn the machine off and turn it back on. The paper will be ejected automatically.
(3)Close the Rear Cover.
(4)If you were not able to remove the paper out in step 2, remove the Cassette.
(5)Slowly pull the jammed paper out.
(6)If any paper is sticking out of the Cassette, reload the paper in the Cassette.
(7)Insert the Cassette into the machine again, and press the OK button on the machine.
If you turned off the machine in step 2, all print jobs in queue are canceled. Reprint if necessary.
86Troubleshooting