Cisco Systems 4

Avaya Definity Gx/PBXLink Integration Guide for CiscoUnity 4.0

OL-3105-15

Avaya Definity Gx/PBXLink Integration Guide for CiscoUnity 4.0 Testing the Integration

To Test an External Call with Release Transfer

Step1 From Phone 2 , enter the access code necessary to get an outside line, then enter the number outside

callers use to dial directly to CiscoUnity.

Step2 On the Status Monitor, note which port handles this call.

Step3 When you hear the opening greeting, enter the extension for Phone1. Hearing the opening greeting

means that the port is configured correctly.

Step4 Confirm that Phone1 rings and that you hear a ringback tone on Phone 2. Hearing a ringback tone means

that Cisco Unity correctly released the call and transferred it to Phone 1.

Step5 Leaving Phone1 unanswered, confirm that the state of the port handling the call changes to “Idle.” This

state means that release transfer is successful.

Step6 Confirm that, after the number of rings that the phone system is set to wait, the call is forwarded to

Cisco Unity and that you hear the greeting for the test subscriber. Hearing the greeting means that the

phone system forwarded the unanswered call and the call-forward information to CiscoUnity, which

correctly interpreted the information.

Step7 On the Status Monitor, note which port handles this call.

Step8 Leave a message for the test subscriber and hang up Phone2.

Step9 On the Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state

means that the port was successfully released when the call ended.

Step10 Confirm that the MWI on Phone1 is activated. The activated MWI means that the phone system and

Cisco Unity are successfully integrated for turning on MWIs.

To Test Listening to Messages

Step1 From Phone 1, enter the internal pilot number for Cisco Unity.

Step2 When asked for your password, enter the default password. Hearing the request for your password means

that the phone system sent the necessary call information to CiscoUnity, which correctly interpreted the

information.

Step3 Confirm that you hear the recorded voice name for the test subscriber (if you did not record a voice name

for the test subscriber, you will hear the extension number for Phone1). Hearing the voice name means

that Cisco Unity correctly identified the subscriber by the extension.

Step4 When asked whether you want to listen to your message, press 1.

Step5 After listening to the message, press 3 to delete the message.

Step6 Confirm that the MWI on Phone1 is deactivated. The deactivated MWI means that the phone system and

Cisco Unity are successfully integrated for turning off MWIs.

Step7 Hang up Phone 1.

Step8 On the Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state

means that the port was successfully released when the call ended.