Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

Precedence indicates the priority associated with a call.

Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...

Then...

 

 

Want to choose a priority

Contact your system administrator for a list of

(precedence) level for an outgoing call

corresponding precedence numbers for calls.

 

 

Want to make a priority (precedence)

Enter the MLPP access number (provided by your system

call

administrator) followed by the phone number.

 

 

Hear a special ring (faster than usual)

You are receiving a priority (precedence) call. An MLPP icon

or special call waiting tone

on your phone screen indicates the priority level of the call.

 

 

Want to view priority level of a call

Look for an MLPP icon on your phone screen:

 

Priority call

 

Medium priority (immediate) call

 

High priority (flash) call

 

Highest priority (flash override) or Executive

 

Override call

 

Higher priority calls are displayed at the top of your call list.

 

If you do not see an MLPP icon, the priority level of the call

 

is normal (routine).

 

 

Want to accept a higher-priority call

Answer the call as usual. If necessary, end an active call first.

 

 

Hear a continuous tone interrupting

You or the other party are receiving a call that must preempt

your call

the current call. Hang up immediately to allow the higher

 

priority call to ring through.

 

 

Tips

When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

40

OL-8163-01

Page 48
Image 48
Cisco Systems 7961G/7961G-GE, 7941G/7941G-GE warranty Prioritizing Critical Calls, If you Then

7961G/7961G-GE, 7941G/7941G-GE specifications

Cisco Systems has been a leader in networking technology, and its IP phones, particularly the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models, showcase their commitment to high-quality communication solutions. These phones are designed to meet the needs of both small and large enterprises, offering various features and technologies that enhance productivity and collaboration.

The Cisco 7941G is a sleek, user-friendly IP phone that supports voice over IP (VoIP) communication. It features a high-resolution monochrome display that provides clear visual information, including caller ID and call details. The 7941G is equipped with two programmable line keys, enabling users to manage multiple calls seamlessly. It also supports a hands-free speakerphone and a built-in headset port, allowing for flexible audio options.

Upgrading to the Cisco 7941G-GE model provides additional benefits. This version includes a Gigabit Ethernet port, ensuring that users experience faster network connections and bandwidth efficiency. The enhanced networking capabilities make the 7941G-GE particularly suitable for environments with high data demands.

The Cisco 7961G and 7961G-GE models take functionality to the next level. The 7961G features a large, backlit display that makes it easy to read call information and navigate menus, even in low-light environments. It comes with five programmable line keys, providing more options for call handling and management. The phone also supports XML applications, enabling companies to customize features and services directly through the phone interface.

For users looking for upgraded connectivity, the 7961G-GE integrates a Gigabit Ethernet port, making it ideal for use in modern network infrastructures that require high-speed connections. The audio capabilities of the 7961G and 7961G-GE also stand out, with wideband audio support, allowing for clearer and more natural voice transmission.

Both models support Power over Ethernet (PoE), reducing cable clutter and streamlining installation. Security is a priority for Cisco, and these phones incorporate features such as encrypted voice and signaling, ensuring secure communications.

In summary, the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models are robust IP phones designed to enhance business communications. Their combination of user-friendly interfaces, advanced networking capabilities, and security features make them ideal choices for organizations looking to improve their communication infrastructure.