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Cisco Systems 7961G/7961G-GE, 7941G/7941G-GE Prioritizing Critical Calls, If you, Then, Tips

Models: 7941G/7941G-GE

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Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...	Then...

Want to choose a priority	Contact your system administrator for a list of
(precedence) level for an outgoing call	corresponding precedence numbers for calls.

Want to make a priority (precedence)	Enter the MLPP access number (provided by your system
call	administrator) followed by the phone number.

Hear a special ring (faster than usual)	You are receiving a priority (precedence) call. An MLPP icon
or special call waiting tone	on your phone screen indicates the priority level of the call.

Want to view priority level of a call	Look for an MLPP icon on your phone screen:
	Priority call
	Medium priority (immediate) call
	High priority (flash) call
	Highest priority (flash override) or Executive
	Override call
	Higher priority calls are displayed at the top of your call list.
	If you do not see an MLPP icon, the priority level of the call
	is normal (routine).

Want to accept a higher-priority call	Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting	You or the other party are receiving a call that must preempt
your call	the current call. Hang up immediately to allow the higher
	priority call to ring through.

Tips

•When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

•If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

40	OL-8163-01

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Cisco Systems 7961G/7961G-GE, 7941G/7941G-GE warranty Prioritizing Critical Calls, If you, Then, Tips

Contents

INCLUDING LICENSE AND WARRANTY Phone GuideCisco Systems, Inc 170 West Tasman Drive San Jose, CA 800 553-NETS 6387 Fax 408Page Common Phone Tasks Softkey DefinitionsQuick Reference Softkey Definitions Phone Screen Icons Button IconsPhone Screen Icons Button IconsOther Features Line and Call StateContents Connecting Your Phone An Overview of Your PhoneUnderstanding Feature Buttons and Menus Getting StartedUsing a Handset, Headset, and Speakerphone Using Phone SettingsAdvanced Call Handling Accessing Voice Messages Setting Up Speed Dials on the WebUsing Cisco WebDialer Troubleshooting Your PhoneOL-8163-01 Using this Guide Getting StartedSafety and Performance Information Finding Additional InformationWarning IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONSVaroitus TÄRKEITÄ TURVALLISUUSOHJEITA SÄILYTÄ NÄMÄ OHJEET Attention IMPORTANTES INFORMATIONS DE SÉCURITÉCONSERVEZ CES INFORMATIONS Warnung WICHTIGE SICHERHEITSHINWEISE BEWAHREN SIE DIESE HINWEISE GUT AUFAvvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Varning! VIKTIGA SÄKERHETSANVISNINGAR SPARA DESSA ANVISNINGARGetting Started Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo Advarsel VIGTIGE SIKKERHEDSANVISNINGER GEM DISSE ANVISNINGERGetting Started OL-8163-01 Read the installation instructions before you connect the system to its power source when connecting cables Accessibility Features Using External DevicesConnecting Your Phone Adjusting the Footstand Adjusting the Handset RestRegistering with TAPS Headset Information Audio Quality Subjective to the UserAn Overview of Your Phone Understanding Buttons and HardwareFigure 1 Cisco Unified IP Phone 7961G and 7961G-GE Figure 2 Cisco Unified IP Phone 7941G and 7941G-GEOL-8163-01 137503Description For more information, seeDescription For more information, seeUnderstanding Phone Screen Features Cleaning the Phone ScreenUnderstanding Feature Buttons and Menus Understanding the Help System on Your PhoneUnderstanding Lines vs. Calls Understanding Line and Call IconsUnderstanding Feature Availability OL-8163-01Basic Call Handling Placing a Call-Basic OptionsPress New Call Missed CallsPlacing a Call-Additional Options CorporateAnswering a Call PersonalDirectory to log in Choose Personal Address Book andUsing Hold and Resume Ending a CallAnswer EndCallUsing Mute Switching Between Multiple CallsViewing Multiple Calls If you want toTransferring Calls If you want toThen If you want toForwarding All Calls to Another Number Making Conference Calls Understanding Types of Conference CallsStarting and Joining a Standard Conference Press ConfListIf you want to ThenTips Starting or Joining a Meet-Me Conference Call Advanced Call Handling Speed DialingPicking Up a Redirected Call on Your Phone Advanced Call HandlingUsing a Shared Line Understanding Shared LinesAdding Yourself to a Shared-Line Call BargecBarge Storing and Retrieving Parked Calls Preventing Others from Viewing or Barging a Shared-Line CallPress Private Press PrivateMaking and Receiving Secure Calls Tracing Suspicious CallsIf you want to ThenPrioritizing Critical Calls If youThen TipsUsing Cisco Extension Mobility Using BLF to Determine a Line StateIf you want to TipsUsing a Handset, Headset, and Speakerphone Obtaining a HeadsetUsing AutoAnswer Using a Handset, Headset, and SpeakerphoneUsing Phone Settings Customizing Rings and Message IndicatorsUser Preferences Rings Customizing the Phone Screen User Preferences ContrastUser Preferences Background Images Using Call Logs and Directories Using Call LogsMissed Calls, Placed Calls, or Received Calls. Each stores up Missed Calls, Placed Calls, or Received CallsIf you want to ThenMissed Calls, Placed Calls, or Received Calls Using Corporate Directory on Your Phone Directory DialingCorporate Directory exact name can vary Corporate Directory exact name can varyUsing Personal Directory on Your Phone SubmitIf you want to ThenPress Fast Dial Personal Directory Personal Fast DialsUsing Call Logs and Directories TipsAccessing Voice Messages If you want toThen Accessing Your User Options Web Pages Customizing Your Phone on the WebOptions Device User Options DeviceConfiguring Features and Services on the Web Using Personal Directory on the WebUsing Your Personal Address Book on the Web 1. Choose User Options Personal Address BookConfiguring Fast Dials on the Web Choose User Options Fast DialsClick Add New 1. Choose User Options Fast DialsSetting Up Speed Dials on the Web Using the Address Book Synchronization ToolClick Speed Dials Click Speed DialsSetting Up Phone Services on the Web Click Phone ServicesClick Phone Services Click Service URLControlling User Settings on the Web Choose User Options User SettingsChoose User Options User Settings 1. Choose User Options User SettingsControlling Line Settings on the Web Click Line SettingsClick Line Settings If you want toClick Line Settings Click Line Settingsincoming call when the phone is active Using Cisco WebDialer If you want toThen Network Configuration Host Name Understanding Additional Configuration Options Cisco Unified IP PhoneExpansion Module Phone GuideIf you ThenFor more information Unified Video Advantage QuickTroubleshooting Your Phone General TroubleshootingJoin fails Viewing Phone Administration Data Using the Quality Reporting ToolNetwork Configuration and select the network Model InformationCisco One-Year Limited Hardware Warranty Terms Duration of Hardware WarrantyReplacement, Repair, or Refund Policy for Hardware To Receive a Return Materials Authorization RMA NumberIndex Page Page Page See also QRT OL-8163-01 Page Corporate Headquarters European HeadquartersAmericas Headquarters Asia Pacific Headquarters