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Cisco Systems CP6921CK9 manual Cisco Unified Communications

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1	Telephony Features for the Cisco Unified IP Phone (continued)

Feature		Description	Configuration Reference

Call forward		Allows you to specify information that appears on	For more information, refer to the following:
configurable display		a phone when a call is forwarded. This information	• Cisco Unified Communications Manager
		can include the caller name, caller number,	• Cisco Unified Communications Manager
		can include the caller name, caller number,	Administration Guide, “Directory
		redirected number, and original dialed number.	Administration Guide, “Directory
		redirected number, and original dialed number.	Number Configuration” chapter.
			Number Configuration” chapter.
			• Cisco Unified Communications Manager
			System Guide, “Cisco Unified IP Phone”
			chapter.

Call forward		Allows you to override Call Forward All (CFA) in	For more information, go to the
destination override		cases where the CFA target places a callto the CFA	“Understanding Directory Numbers” chapter
		initiator. This feature allows the CFA target to	in the Cisco Unified Communications
		reach the CFA initiator for important calls. The	Manager System Guide.
		override works whether the CFA target phone
		number is internal or external.

Call park		Allows users to park (temporarily store) a call and	For more information, go to the “Call Park and
		then retrieve the call by using another phone in the	Directed Call Park” chapter in the Cisco
		Cisco Unified Communications Manager system.	Unified Communications Manager Features
			and Services Guide.

Call pickup		Allows users to redirect a call that is ringing on	For more information, go to the “Call Pickup”
		another phone within their pickup group to their	chapter in the Cisco Unified Communications
		phone.	Manager Features and Services Guide.
		You can configure an audio and/or visual alert for
		the primary line on the phone. This alert notifies
		the users that a callis ringing in theirpickup group.

Call waiting		Indicates (and allows users to answer) an incoming	For more information, refer to:
		call that rings while on another call. Incoming call	• Cisco Unified Communications Manager
		information appears on the phone display.	• Cisco Unified Communications Manager
		information appears on the phone display.	System Guide, “Understanding Directory
			System Guide, “Understanding Directory
			Numbers” chapter.
			• “Configuring the Phone to Support Call
			Waiting” section on page 5-22

Caller ID		Caller identification such as a phone number,	For more information, refer to:
		name, or other descriptive text appear on the phone	• Cisco Unified Communications Manager
		display.	• Cisco Unified Communications Manager
		display.	Administration Guide, “Cisco Unified IP
			Administration Guide, “Cisco Unified IP
			Phone Configuration” chapter.
			• Cisco Unified Communications Manager
			System Guide, “Understanding Route
			Plans” chapter.
			• Cisco Unified Communications Manager
			Features and Services Guide, “Call
			Display Restrictions” chapter.
			• Cisco Unified Communications Manager
			Administration Guide, “Directory
			Number Configuration” chapter.

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

5-4	OL-19025-01

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Cisco Systems CP6921CK9 manual Cisco Unified Communications

Contents

Americas Headquarters Text Part Number OL-19025-01Page Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Organization OverviewAudience Chapter DescriptionRelated Documentation Cisco Unified IP Phone 6900 SeriesConvention Description Document ConventionsCisco Product Security Overview Boldface fontItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, OL-19025-01 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Networking Protocol Purpose Usage Notes Dynamic Host Configuration Protocol chapterWhat Networking Protocols are Used? Communications Manager System GuideSystem Guide Cisco Unified Communications ManagerRelated Topics Feature Overview Providing Users with Feature Information Configuring Telephony FeaturesRelated Topic Feature Description Access section onOL-19025-01 Purpose For More Information Communications Manager Administration Guide Unified Communications Manager AdministrationTask Purpose For More Information Communications Manager AdministrationChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones Refer to Cisco Unified IP Phone 6921, 6941, Network Setup IPv4 SetupUser Guide for Cisco Unified Communications Manager User Guide Administration and System Guides Terminology DifferencesA P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu,Power Outage Power GuidelinesPower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about PowerPurpose Related Topics Resolving Startup Problems,Understanding the Phone Startup Process Adding Phones to the Cisco UnifiedRequesting the Configuration File Adding Phones with Auto-Registration Requires MAC Method Address?Adding Phones with Auto-Registration and Taps Determining the MAC Address for a Cisco Unified IP Phone Adding Phones with BATBefore You Begin Network RequirementsNetwork and Access Ports Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Speakerphone HandsetHeadset Audio Quality See the Headset section on page 3-3for supported Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Adding Phones to the Cisco UnifiedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Reducing Power Consumption on the Phone FootstandCisco Unified IP Phone 6921 Cisco Higher Viewing Angle Verifying the Phone Startup Process Mounting the Phone to the WallLower Viewing Angle Configuring Startup Network Settings Hold Mute SpeakerOL-19025-01 Configuration Menus on the Cisco Unified IP Phone PhoneProcedure Displaying a Configuration MenuSelect Admin Settings Unlocking and Locking Options Editing ValuesOption Description To Change Network Setup MenuSelect PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Administration Guide, Directory Features and Services Guide, Cisco CallFeatures and Services Guide, Call Forward Maximum Hop Count service parameterCisco Unified Communications Codes and Forced Authorization Codes Communications Features and ServicesCommunications Manager Features Extension Mobility chapter in the CiscoPoint Configuration chapter in the Cisco Button Template for Personal Address Book or Features and Services GuideSpeed Dials, Manager Feature and Services Guide Administration Guide, Hunt GroupCisco Communications Manager Refer to Cisco Unified Communications Features and Services Guide, MaliciousAdministration Guide, Message Waiting Manager System Guide, Cisco UnifiedFeatures and Services Guide Barge Unified IP Phone 6921, 6941, and 6961 UserFeatures and Services Guide, Quality Administration Guide, Phone ButtonTemplate Configuration chapter Report Tool chapterPort Configuration chapter Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail System Guide, Time-of-Day RoutingConfiguring Corporate Directories Configuring Corporate and Personal DirectoriesJoin and Direct Transfer Policy Configuring Personal Directory Modifying Phone Button TemplatesFor Fast Dial, enter the following URL Configuring Softkey Templates DND Setting Up Services Supported as aGiving Users Access to the User Options Web Pages Managing the User Options Web PagesEnter the appropriate search criteria and click Find Click Add SelectedClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings DistinctiveRingList File Format RequirementsConfiguring a Custom Phone Ring Configuring the Idle DisplayPCM File Requirements for Custom Ring Types Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen Model Information Screen, Status Menu,Status Messages Screen Status MenuSelect Status Messages Message Description Possible Explanation and Action Network Setup Menu section on Menu section on page 4-4for detailsSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Select Call Statistics Voice Quality MetricsOL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressDevice Information Disabling and Enabling Web Page AccessChoose Device Phone Network Setup Cisco Unified IP PhoneDescription Description Network Statistics VlanDevice Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup ProblemsTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Identifying Intermittent Network OutagesVerifying that the Phones Have Not Been Intentionally Reset Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Eliminating DNS or Other Connectivity ErrorsChecking Power Connection General Troubleshooting TipsSummary Explanation Halfduxcollisionexceedthreshold Performing a Basic Reset Resetting or Restoring the Cisco Unified IP PhoneOperation Performing Explanation Performing a Factory Reset Monitoring the Voice Quality of CallsTroubleshooting Tips Where to Go for More Troubleshooting InformationMetric Change Condition Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Supporting International Users Support for International Call LoggingOL-19025-01 Physical and Operating Environment Specifications Specification Value or RangeNetwork Port Connector Cable SpecificationsNetwork and Access Port Pinouts Access Port ConnectorPin Number Function OL-19025-01 Basic Phone Administration Steps Example User Information for these ProceduresAdding a User to Cisco Unified Communications Manager Click Perform Full Sync Now Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Example johndoeConfiguring the Phone Proceed to the section Configuring the Phone, page D-4OL-19025-01 OL-19025-01 Choose User Management End User Click Device AssociationsPerforming Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 SeriesComponents Package includes these itemsInstall Non-Lockable Wall Mount Kit for Phone Before You BeginFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Go to in Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall MountBefore You Begin Figure F-7Figure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8