Cisco Systems CP6921CK9 manual Setup Menu section on page 4-4for details on

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 7-2	Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message		Description	Possible Explanation and Action
Load rejected HC		The application that was downloaded is	Occurs if you were attempting to install a version of
		not compatible with the phone’s	software on this phone that did not support hardware
		hardware.	changes on this newer phone.
			Check the load ID assigned to the phone (from Cisco
			Unified Communications Manager, choose Device >
			Phone). Re-enter the load displayed on the phone.
No default router		DHCP or static configuration did not	• If the phone has a static IP address, verify that the
		specify a default router.	default router has been configured. See the
			“Network Setup Menu” section on page 4-4
			section for details.
			• If you are using DHCP, the DHCP server has not
			provided a default router. Check the DHCP
			server configuration.
No DNS server IP		A name was specified but DHCP or static	• If the phone has a static IP address, verify that the
		IP configuration did not specify a DNS	DNS server has been configured. See the
		server address.	“Network Setup Menu” section on page 4-4
			section for details.
			• If you are using DHCP, the DHCP server has not
			provided a DNS server. Check the DHCP server
			configuration.
TFTP access error		TFTP server is pointing to a directory	• If you are using DHCP, verify that the DHCP
		that does not exist.	server is pointing to the correct TFTP server.
			• If you are using static IP addresses, check
			configuration of TFTP server. See the “Network
			Setup Menu” section on page 4-4for details on
			assigning a TFTP server.
TFTP file not found		The requested load file (.bin) was not	Check the load ID assigned to the phone (from Cisco
		found in the TFTPPath directory.	Unified Communications Manager, choose Device >
			Phone). Verify that the TFTPPath directory contains
			a .bin file with this load ID as the name.
TFTP error		The phone does not recognize an error	Contact the Cisco TAC.
		code provided by the TFTP server.

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

OL-19025-01 7-5