Cisco Systems CP6921CK9 - page 97

7-3

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

OL-19025-01

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

To exit the Status Messages screen, press the Back softkey.

Tab l e 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series

Message Description Possible Explanation and Action

CFG file not found The name-based and default

configuration file was not found on the

TFTP Server.

The configuration file for a phone is created when the

phone is added to the Cisco Unified Communications

Manager database. If the phone has not been added to

the Cisco Unified Communications Manager

database, the TFTP server generates a CFG File Not

Found response.

• Phone is not registered with Cisco Unified

Communications Manager.

You must manually add the phone to Cisco

Unified Communications Manager if you are not

allowing phones to auto-register. See the

“Adding Phones with Cisco Unified

Communications Manager Administration”

section on page 2-9 for details.

• If you are using DHCP, verify that the DHCP

server is pointing to the correct TFTP server.

• If you are using static IP addresses, check

configuration of the TFTP server. See the

“Network Setup Menu” section on page 4-4 for

details on assigning a TFTP server.

CFG TFTP Size Error The configuration file is too large for file

system on the phone.

Power cycle the phone.

Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it

in the TFTPPath directory. You should only copy files

into this directory when the TFTP server software is

shut down, otherwise the files may be corrupted.

DHCP timeout DHCP server did not respond. • Network is busy—The errors should resolve

themselves when the network load reduces.

• No network connectivity between the DHCP

server and the phone—Verify the network

connections.

• DHCP server is down—Check configuration of

DHCP server.

• Errors persist—Consider assigning a static IP

address. See the “Network Setup Menu” section

on page 4-4 for details on assigning a static IP

address.

Contents

Main Page Page Page CONTENTS Page Page Page Page Page Preface Overview Audience Organization Related Documentation Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview Document Conventions Page An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Page Page Page Page Page Page What Networking Protocols are Used? Page What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961? Feature Overview Configuring Telephony Features Configuring Network Parameters Using the Cisco Unified IP Phone Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager Page Page Page Page Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP Phone 6921, 6941, and 6961 Page Terminology Differences Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Telephony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager http://www.cisco.com/cisco/software/navigator.html?mdfid=268439621&catid=2788752 40 Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Cisco Unified IP Phone Power Guidelines Power Outage Obtaining Additional Information about Power Understanding Phone Configuration Files Understanding the Phone Startup Process Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Auto-Registration Adding Phones with Auto-Registration and TAPS Adding Phones with Cisco Unified Communications Manager Administration Adding Phones with BAT Determining the MAC Address for a Cisco Unified IP Phone Setting Up the Cisco Unified IP Phone Before You Begin Network Requirements Cisco Unified Communications Manager Configuration Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components Network and Access Ports Handset Speakerphone Headset Audio Quality Connecting a Headset Disabling a Headset Using External Devices Installing the Cisco Unified IP Phone 3-6 Page Reducing Power Consumption on the Phone Footstand Page Page Page Lower Viewing Angle Mounting the Phone to the Wall Verifying the Phone Startup Process Configuring Startup Network Settings Page Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone Displaying a Configuration Menu Unlocking and Locking Options Editing Values Network Setup Menu Page IPv4 Setup Menu Options Page Page Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Page Page Page Page Page Page Page Page Page Page Page Join and Direct Transfer Policy Configuring Corporate and Personal Directories Configuring Corporate Directories Configuring Personal Directory Modifying Phone Button Templates Modifying a Phone Button Template for Personal Address Book or Speed Dials Configuring Softkey Templates Page Setting Up Services Adding Users to Cisco Unified Communications Manager Managing the User Options Web Pages Giving Users Access to the User Options Web Pages Page Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files Creating Custom Phone Rings DistinctiveRingList File Format Requirements PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Configuring the Idle Display Automatically Disabling the Cisco Unified IP Phone Backlight Page Page Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Status Menu Status Messages Screen Page Page Page Network Statistics Screen Page Call Statistics Screen Page Page Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Device Information Network Setup Page Page Network Statistics Device Logs Streaming Statistics Page Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager Identifying Error Messages Checking Network Connectivity Verifying TFTP Server Settings Verifying IP Addressing and Routing Verifying DNS Settings Cisco CallManager and TFTP Services Are Not Running Creating a New Configuration File Registering the Phone with Cisco Unified Communications Manager Symptom: Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying the Physical Connection Identifying Intermittent Network Outages Verifying DHCP Settings Checking Static IP Address Settings Verifying the Voice VLAN Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection General Troubleshooting Tips Page Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a Factory Reset Monitoring the Voice Quality of Calls Troubleshooting Tips Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone Page A Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Page B Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Support for International Call Logging Page C Technical Specifications Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts Page Page D Basic Phone Administration Steps Example User Information for these Procedures Adding a User to Cisco Unified Communications Manager Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Page Page Page Performing Final End User Configuration Steps E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Before You Begin Installing the Bracket E-3 AB C D Page Page Page Page Page F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series Components Before You Begin Install Non-Lockable Wall Mount Kit for Phone Page Page Remove Phone from Non-Lockable Wall Mount Page Page INDEX A B C D E F G H I J K L TFTP Server 1 TFTP Server 2 O P Q R S T U V W X