Cisco Systems CP6921CK9 Point Configuration chapter in the Cisco, Unified Communications Manager

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1	Telephony Features for the Cisco Unified IP Phone (continued)
Feature		Description	Configuration Reference
CTI Applications		A computer telephony integration (CTI) route	For more information, go to the “CTI Route
		point can designate a virtual device to receive	Point Configuration” chapter in the Cisco
		multiple, simultaneous calls for	Unified Communications Manager
		application-controlled redirection.	Administration Guide.
Direct transfer		Allows users to connect two calls to each other	For more information, go to the “Cisco
		(without remaining on the line).	Unified IP Phone” chapter in the Cisco Unified
			Communications Manager System Guide.
Directed Call Park		Allows a user to transfer an active call to an	For more information, go to the “Call Park and
		available directed call park number that the user	Directed Call Park” chapter in the Cisco
		dials or speed dials.	Unified Communications Manager Features
		A Call Park BLF button indicates whether a	and Services Guide.
		directed call park numberis occupied and provides
		speed-dial access to the directed call park number.
		Note If you implement Directed Call Park, avoid
		configuring the Park softkey. This prevents
		users from confusing the two Call Park
		features.
Directed Call Pickup		Allows a user to answer a call that is ringing on a	For more information, go to the “Call Pickup”
		particular directory number.	chapter in the Cisco Unified Communications
			Manager Features and Services Guide.
Distinctive ring		Users can customize how their phone indicates an	For more information, go to the “Custom
		incoming call and a new voice mail message.	Phone Rings” chapter in the Cisco Unified
			Communications Manager Features and
			Services Guide.
Divert		Allows a user to transfer a ringing, connected, or	For more information, go to the “Immediate
		held call directly to a voice-messaging system.	Divert” chapter in the Cisco
		When a call is diverted, the line becomes available	Unified Communications Manager Features
		to make or receive new calls.	and Services Guide.

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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