Cisco Systems WAVE594K9, 694 manual Error Symptoms, Cause and Action

Chapter 6 Troubleshooting the System Hardware

Error Symptoms

–BIOS level

•WAAS system software type and version level

To eliminate confusion, identical systems are considered identical only if they meet all these conditions:

•Are the exact machine type and models

•Have the same BIOS level

•Have the same devices or attachments in the same locations

•Have the same cabling

•Have the same WAAS software versions and levels

•Have the same configuration options set in the system

•Have the same setup for the operating system control files

Comparing the configuration and software setup in working and nonworking systems might help to resolve the problem.

Error Symptoms

You can use the error symptom tables to find solutions to problems that have definite symptoms.

In the following tables (Table 6-2to Table 6-8), the first entry in the “Cause and Action” column is the most likely cause of the symptom.

Table 6-2	Hard Disk Drive Problems
Symptom		Cause and Action
Hard disk drive stops		1. Remove the hard disk drive that stopped responding and try
responding during system		starting the appliance again.
startup.		2. If the system starts successfully, the drive that you removed needs
		to be replaced.
A hard disk drive was not		Reseat all hard disk drives and cables.
detected while the operating
system was being started.
Table 6-3	General Problems
Symptom		Cause and Action
Problems such as broken cover		Broken component. Call your customer service representative.
latch or indicator LEDs not
working.

Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide

6-6 OL-24619-02