Cisco Systems WAVE594K9, 694 manual Undetermined Problems, Ethernet Controller, Actions

Chapter 6 Troubleshooting the System Hardware

Undetermined Problems

Table 6-1	Ethernet Troubleshooting Chart
Ethernet Controller
Problem		Actions
Ethernet link status		Check the following:
LED does not work.		• Make sure that the switch to which the WAVE appliance is connected is
		powered on.
		• Check all connections at the Ethernet controller and the switch.
		• Use another port on the switch.
		• If the switch does not support autonegotiation, manually configure the
		Ethernet controller to match the switch.
		(Both sides of the connection must be set the same. Mixing
		autonegotiation and hard-coded configurations will result in half duplex,
		which causes a CRC error on the interface.)
		• If you manually configured duplex mode, make sure that you also
		manually configure the speed.
The Ethernet activity		Check the following:
LED does not work.		• The network might be idle. Try sending data from this appliance.
		• Check all connections at the Ethernet controller and the switch.
		• Use another port on the switch.
Data is incorrect or		Check the following:
sporadic.		• Make sure that you are using Category 5 or higher cabling when operating
		the appliance at 100 Mbps or 1000 Mbps.
		• Make sure that the cables do not run close to noise-inducing sources such
		as fluorescent lights.
		• Make sure the RJ-45 jack is securely latched (avoid cables with broken
		latches).
The Ethernet		Check the following:
controller stopped		• Try a different connector on the switch.
working without
		• If you suspect the adapter is faulty, contact the Cisco Technical Assistance
apparent cause.
		Center (TAC).

Undetermined Problems

Use the information in this section if the diagnostic tests did not identify the failure, the devices list is incorrect, or the system is inoperative.

Note Damaged data in CMOS can cause undetermined problems.

Note Damaged data in BIOS code can cause undetermined problems.

Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide

6-4 OL-24619-02