Chapter 5 TroubleShooting

 

 

 

1 Error Messages

 

 

 

2 Error indications and corrective actions

 

 

 

 

 

 

Indication

Description

Corrective actions

 

 

 

 

 

 

 

Battery

Battery dead

Automatically returned after

 

 

 

 

displaying the error for

 

 

 

 

a certain time.

 

 

 

 

Change the lithium battery

 

 

 

 

(CR2032).

 

 

 

 

Note: Contact our

 

 

 

 

service personnel to

 

 

 

 

replace the battery.

 

 

 

 

If the battery runs down, the realtime clock will stop

 

 

 

 

and the contents of the memory switch will be lost.

 

 

ColdHead

Head temperature low

Automatically returned after

 

 

 

 

displaying the error for

 

 

 

 

a certain time.

 

 

 

 

Raise the temperature around the printer.

 

 

 

 

Print density becomes low and print quality

 

 

 

 

becomes inferior when the head temperature is

 

 

 

 

low.

 

 

Cold PCB

PCB temperature low

Automatically returned after displaying the error

 

 

 

 

for a certain time.

 

 

 

 

Raise the temperature around the printer.

 

 

 

 

Print density becomes low and print quality becomes

 

 

 

 

inferior when the head temperature is low.

 

 

Head Err

Head resistance value

Check the contents and clear with the Stop key.

 

 

 

abnormal

Replace the print head.

 

 

 

 

 

 

 

 

Print quality is affected at the section where the

 

 

 

 

head resistance value is abnormal.

 

 

OverFlow

Communication error

Check the contents and clear with the Stop key.

 

 

 

(receive buffer overrun)

Correct the communication control system or

 

 

 

 

 

 

 

 

communication cable abnormalities.

 

 

 

 

 

 

 

S/I Err

Communication error

Check the contents and clear with the Stop key.

 

 

 

(parity, framing)

Correct the communication parameter or

 

 

 

 

 

 

 

 

communication cable abnormalities.

 

 

 

 

 

 

 

HostBusy

Communication error

Automatically returned if the computer receives

 

 

T.D.Full

(transmit buffer overflow)

data and the buffer becomes empty.

 

 

 

 

 

 

 

Pause

Pause key pressed

Pressing the Pause key again resumes printing.

 

 

 

 

If the Stop key is pressed, the stored printing

 

 

 

 

contents are discarded and ‘ON LINE’ turns on.

 

 

Pause

Pause command

Same as above.

 

 

 

reception

 

 

 

 

(communication control)

 

 

 

 

 

 

 

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Citizen CLP-7401 Error Messages, Error indications and corrective actions, Indication Description Corrective actions