Chapter 5 TroubleShooting
5 Print Troubleshooting
Problem |
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Printing doesn't | • | Power to the printer is not | → Turn on the power switch. |
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start. |
| turned on. |
| If power is not provided, follow | |||||
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| the descriptions on Section 2: | |||||
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| Power Troubleshooting, Chapter 5. | |||||
| • | Printer is not properly | → | Turn off the power switch and | |||||
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| connected to the |
| connect it properly. (See Chaper 1) | |||||
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| computer. |
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| • | Printer configuration | → | Correct | the | printer configuration | |||
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| setting is not proper. |
| setting. (See Chaper 2) |
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Missing lines. | • | Print head connector | → If the print head connector is not | ||||||
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| connected properly, insert it properly. | |||||
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Dropouts. | • | Print head is dirty. | → Check | that | the | area around | the | ||
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| print head heating body is not | |||||
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| dirty. If dirty, clean it with the | |||||
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| cleaning pen or a soft cloth | |||||
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| soaked in ethyl alcohol etc. |
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| (See Chaper 4) |
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| • | Platen is dirty. | → | Remove label, ribbon or paper | |||||
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| residue, dust etc stuck to the | |||||
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| platen. (See Chaper 4) |
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| Note: If those cannot be removed, contact our service personnel. | |||||||
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Print is too light or | • | Ink ribbon and paper are | → Change to the recommended |
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dark. |
| not the recommended |
| type after checking the maker |
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| type. |
| and model serial number of |
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| the ink ribbon and paper. |
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| • | Paper quality doesn't | → Adjust the print head offset. See | ||||||
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| match the print head |
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| 1: | Head | Offset | |
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| offset. |
| Adjustments, Chapter 4. |
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| • | Paper width doesn't | → | Adjust the print head pressure. | |||||
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| match the print head |
| See Section 2: Head Pressure | |||||
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| pressure. |
| Adjustments, Chapter 4. |
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| • Printer setup mode is not | → | Check whether the printer setup | ||||||
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| correct. |
| mode is for | |||||
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| change it as necessary. (See | |||||
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| Chaper 2) |
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| • | Printing energy setting | → Check | the | set | value | of | the | |
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| level is not proper. |
| printing energy level, and adjust it | |||||
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| as necessary. (See the Command | |||||
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| Reference separately available) | |||||
Other printing | • | Check the error message on LCD screen and correct it according to | |||||||
abnormalities |
| the descriptions on Section 1: Error Messages, Chapter 5. |
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56
