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In addition to specifying the alternate address on the Citrix server, the ICA Client must be configured to request the alternate address when contacting the master ICA Browser. For information on configuring ICA Clients to request the alternate address, see the Citrix ICA Client Administrator’s Guides for the clients you plan to deploy.

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This section provides some tips and troubleshooting information for Citrix servers.

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Citrix servers load only one instance of an executable image. The executable code is shared by every session running that application. If an application is loaded from a remote network drive and a network error occurs, the operating system assumes that the executable image is corrupt and does not allow further access to the application. All users must close the application and logout to restore access to the application.

To prevent applications from becoming unavailable due to network errors, make sure you install applications on a local disk.

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If an ICA session over TCP/IP is interrupted due to a network error, TCP/IP can take a long time before detecting that the network connection has dropped.

Until TCP/IP times out, the session remains in an active state and the user cannot reconnect to it. You can work around this problem by setting an idle timeout on the TCP/IP ICA connection using Citrix Connection Configuration.

See the Citrix Connection Configuration online help for instructions.