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GETTING HELP
GETTING HELP
You can get help from our troubleshooting section, FAQ on our website or by contacting a customer support representative.
Troubleshooting Section
If you need help with your camera, refer to the Troubleshooting section of this manual on page 61.
Website Customer Support/FAQ
Please visit our customer support website at
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation, you can speak to or email a customer service representative. Please have the following information available:
Camera Information: | Computer Information: |
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Name of camera model | Operating System |
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Camera Serial Number | Processor Speed (MHz) |
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Camera Info in camera (page 38): | Computer Make and Model | |
FW Version | Amount of memory |
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FW Part Number | Exact Error message received | |
Date | Part Number |
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Comment |
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For Camera Support please contact: | Toll Free in Europe: | Toll in Europe: |
Toll Free in the US and Canada: | ||
• (866) | UK: | • |
| Spain: |
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| Germany: |
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Web: | Italy: |
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France: |
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For Camera Support via |
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contact us at |
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For ArcSoft Technical Support on Photo Editing Software, please contact: | ||
In the USA and Canada | China | Japan |
ArcSoft, Inc. | ArcSoft Beijing Co., Ltd. | ArcSoft Japan |
46601 Fremont Blvd. | No. 6 South Capital Gym Road | 9F, |
Fremont, CA 94538 | Beijing New Century Hotel Office | |
Tel: (510) | Building, #1060 | Tokyo |
Fax: (510) | Beijing 100044, China | Tel: |
Tel: | Fax: | |
| Fax: | |
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Europe | Latin America Local calls only | Taiwan |
Unit 14, Shannon Industrial Estate | Tel (Brazil): | ArcSoft Inc. Taiwan Branch |
Shannon, Co. Clare, Ireland | Tel (Chile): | Tel: +886 (0) |
Tel: +353 (0) | Fax: +886 (0) | |
Fax: +353 (0) | latinsupport@arcsoftsupport.com | |
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