Concord Camera 4363z manual Getting Help

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GETTING HELP

GETTING HELP

You can get help from our troubleshooting section, FAQ on our website or by contacting a customer support representative.

Troubleshooting Section

If you need help with your camera, refer to the Troubleshooting section of this manual on page 61.

Website Customer Support/FAQ

Please visit our customer support website at www.concord-camera.comto view the Frequently Asked Questions (FAQ) by clicking the appropriate camera model picture in the “Camera Support “ Section. Most support issues are answered in the FAQ section. You can also E-mail us by clicking the E-mail address link to the customer support center in the “Camera Support” Section.

Customer Support

Before You E-mail or Call us

If you have questions concerning the operation of the camera or software installation, you can speak to or email a customer service representative. Please have the following information available:

Camera Information:	Computer Information:
Name of camera model	Operating System
Camera Serial Number	Processor Speed (MHz)
Camera Info in camera (page 38):	Computer Make and Model
FW Version	Amount of memory
FW Part Number	Exact Error message received
Date CD-ROM	Part Number
Comment
For Camera Support please contact:	Toll Free in Europe:	Toll in Europe:
Toll Free in the US and Canada:
• (866) 522-6372	UK: 0800-1696482	• +31-53-4829779
	Spain: 900-973195
	Germany: 0800-1800563
Web: www.concord-camera.com	Italy: 800-781883
	France: 0800-917599
For Camera Support via E-mail, please
contact us at www.concord-camera.com.
For ArcSoft Technical Support on Photo Editing Software, please contact:
In the USA and Canada	China	Japan
ArcSoft, Inc.	ArcSoft Beijing Co., Ltd.	ArcSoft Japan
46601 Fremont Blvd.	No. 6 South Capital Gym Road	9F, 1-21-9, Higashi-Gotanda,
Fremont, CA 94538	Beijing New Century Hotel Office	Shinagawa-ku,
Tel: (510) 440-9901	Building, #1060	Tokyo 141-0022, Japan
Fax: (510) 440-1270	Beijing 100044, China	Tel: +81-3-5795-1392
E-mail: support@arcsoft.com	Tel: 8610-6849-1368	Fax: +81-3-5795-1397
	Fax: 8610-6849-1367	E-Mail: support@arcsoft.jp
	E-Mail:tech@arcsoft.com.cn
Europe	Latin America Local calls only	Taiwan
Unit 14, Shannon Industrial Estate	Tel (Brazil): 00817-200-0709	ArcSoft Inc. Taiwan Branch
Shannon, Co. Clare, Ireland	Tel (Chile): 800-202-797	Tel: +886 (0) 2-2506-9355
Tel: +353 (0) 61-702087	E-Mail:	Fax: +886 (0) 2-2506-8922
Fax: +353 (0) 61-702001	latinsupport@arcsoftsupport.com	E-Mail: support@arcsoft.com.tw
E-Mail: europe@arcsoft.com

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