Concord Camera DV2020 manual E63, Go to My Computer Properties Hardware Device Manager

TROUBLESHOOTING

The troubleshooting guide is designed to help you solve common problems. If the problem encountered is not included in this section, please contact your local cus- tomer support hotline.

ENGLISH

SYMPTOM	PROBLEM	SOLUTION
I cannot upload	Connection failure.	Check to make sure all cable
images to the PC, or		connections are properly and securely
the Removable Disk		plugged in.
for DV2020 camera is	a. The camera’s	a. Install the camera’s drivers from
not shown up in my	drivers from the	the supplied CD-ROM onto your
computer.	supplied CD-ROM	computer.(See page 51)
	are not installed	b. See page 55 to install the camera
	on your computer.	device onto your computer.
	b. The camera device	You may check whether the camera
	is not installed on	device has been installed on your
	your computer	comuter successfully or
	when connecting	not by doing the followings:
	the camera to your	1. Connect the camera to your
	computer for the	computer.
	first time after the	2. Set the Mode Dial to SET postion.
	installation of the	3. Power on the Camera.
	camera drivers.	4. Go to My Computer – Properties
		– Hardware – Device Manager
		– Hard Drives, then click Hard
		Drives to check whether Con
		cord DV2020 is shown under it. If
		not, or the itme of DV2020 is
		marked with the exclamation mark,
		re-install the camera drivers from
		the supplied CD-ROM, then do the
		steps from 1 to 3 listed above to
		install the camera onto your
		computer.	E63