5.6.13Diagnostic Flowchart
Use this flow chart to assist in troubleshooting.
Is the display on the printer blank?
No |
| Yes | |
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Do the keys on the keypad work?
See 3.2 for functions and exercise
Yes | keys | No |
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Will the printer take a document when it is placed into the machine?
Yes |
| No | |
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Does the carriage move when printer
should be printing? Open cabinet and override cover open sensor
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| using 99 FUNCT (3.5.3) | |
Yes |
| No | |
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Does the printer print? Insert paper
| and press 900 FUNCT on the |
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| keypad (3.7) |
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Yes |
| No | ||
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Is the printed output smearing?
No |
| Yes | |
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| Is the printed output too light? | ||
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No |
| Yes | |
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Do the rollers run continuously, even
when paper is not in the printer?
No |
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| Yes | |
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| Is the printed output spaced | ||
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| correctly? | |
Yes |
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| No | |
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Does the printer communicate with
the system when you send a |
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| transaction? |
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End |
| No | |
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•Power switch is ON
•Power cord plugged in both ends
•Contrast knob adjusted (3.3)
•Power outlet is live
•Is the keypad locked? (3.5.3)
•Press EJECT & CLEAR and try again
•Insert paper, press A↑ key (see printer parameter, DOCUMENT INSERT, 3.5.1)
•Check sensors (5.6.4)
•Carriage Fault on display? Foam packing removed?
•Insert paper, press A↑ key (see printer parameter, BEGIN PRINTING, 3.5.1)
•Ribbon correctly installed? (2.1)
•Ribbon shield installed correctly? (5.4.1.1)
•Remove ribbon, check for jammed cartridge
•Check that ribbon knob turns as carriage moves
•Ribbon correctly installed? Ribbon worn out? (2.1)
•Ribbon shield installed correctly? (5.4.1.1)
•Document too thick? (1.2)
•Printing in
•Ribbon correctly installed? Ribbon worn out? (2.1)
•Remove ribbon, check for jammed cartridge
•Ribbon shield installed correctly? (5.4.1.1)
•Quiet mode set to Y? Darkness set too low? (3.5.1, 3.5.4)
•Does the ribbon knob turn as carriage moves?
•Ribbon guide plate pushed up completely? (5.4.1.1)
•Paper dust or debris inside printer. (5.1.3)
•Blow out debris with compressed air.
•Multisensor cable seated correctly? (5.1.3)
•Characters per inch setting OK? (see printer parameter, LINES/INCH, 3.5.1)
•Check all service parameters. (3.5.4)
•Check interface cable mounting (pg. 44)
•Communication parameters match host system? (3.5.2)
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