Service and Warranty Information
The Americas
Product Return
Retain your purchase reciept, as well as all packing and contents, until all product components are functioning to your satisfaction. They are required when you need to return the product to Creative.
This chapter provides Technical Support and Warranty information for the following geographic regions:
❑The Americas
❑Asia
Visit our online help website at www.americas.creative.com/support for help with installation, answers to frequently asked questions, or troubleshooting tips. Our website holds a wealth of information as well as
To return a Creative product for a factory service, contact the Creative Technical Support office. Once the staff has verified the product is defective, you will be given a Return Merchandise Authorization (RMA) number.
When returning a product for factory service:
❑Shipment to Creative is at your expense and you assume all risk. Ship the package through a carrier that provides proof of delivery; insure the shipment at full product value.
❑Place the RMA number on the outside of the package.
❑Use proper materials for packing the product for shipment.
❑For free repair or replacement, you must include a copy of a dated proof of purchase (store receipt), proving that the product is still under Warranty
Creative may replace or repair the product with new or reconditioned parts, and the faulty parts or product will become the property of Creative.
