Service and Warranty Information E-1
Service and Warranty Information
This chapter provides Technical Support and Warranty information for the following
geographic regions:
❑The Americas
❑Asia
The Americas Visit our online help website at www.americas.creative.com/support for help
with installation, answers to frequently asked questions, or troubleshooting tips. Our
website holds a wealth of information as well as up-to-the-minute software and
driver upgrades.
Product Return To return a Creative product for a factory service, contact the Creative Technical
Support office. Once the staff has verified the product is defective, you will be given
a Return Merchandise Authorization (RMA) number.
When returning a product for factory service:
❑Shipment to Creative is at your expense and you assume all risk. Ship the
package through a carrier that provides proof of delivery; insure the shipment at
full product value.
❑Place the RMA number on the outside of the package.
❑Use proper materials for packing the product for shipment.
❑For free repair or replacement, you must include a copy of a dated proof of
purchase (store receipt), proving that the product is still under Warranty
Creative may replace or repair the product with new or reconditioned parts, and the
faulty parts or product will become the property of Creative.
Retain your purchase reciept,
as well as all packing and
contents, until all product
components are functioning to
your satisfaction. They are
required when you need to
return the product to Creative.