Service and Warranty Information E-4
Asia Our company is happy to assist and support our customers. If you have trouble or
questions relating to any purchased equipment, follow the steps below:
1. Duplicate the problem. Once a problem occurs, try to restart your hardware and
software from the beginning and see if the problem happens again. If a problem
is intermittent, finding it may be difficult because there may be more than one
cause and, consequently, more than one solution.
We have answers to many commonly asked questions in Appendix E, “Service
and Warranty Information”.
2. Contact the dealer who sold you the equipment. Your dealer may be able to
provide the assistance you need.
3. Call our Technical Support Hotline at (65) 6895-4100.
Our representatives will be glad to help you over the phone Monday through
Friday from 9:00 a.m. to 6:00 p.m. (Singapore Time).
4. Be at your computer when you call technical support.
Our technicians often need to ask you to perform certain functions while on the
phone.
5. In the event that you need to return a product, you will need to obtain a Return
Merchandise Authorization (RMA) number. Equipment returned without a RMA
number will not be accepted.
Please keep a record of your RMA number for future reference.
6. When returning equipment to us, please use the following procedures:
• Ship the unit and package carefully in a strong corrugated cardboard box with
plenty of packing material. Generally, we recommend United Parcel Service
(UPS) or Federal Express, because each of those companies can easily track
the shipment.
• Include a note inside the package that has the RMA, along with your name
and address. Also, write your RMA number on the shipping label and with
your return address.
Refer to the installation CD for
your country’s technical
support contact information,
located in
E:\Manual\Asia\Warranty
(where E: represents your CD-
ROM drive).