Dell 2950 - page 130

130 Troubleshooting Your System

Book.book Page 130 Friday, February 3, 2006 11:09 AM

Contents

Main Notes, Notices, and Cautions Contents 1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 37 3 Installing System Components . . . . . . . . . . . . . . . . . . . . 51 Page Page 4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . 111 5 Running the System Diagnostics. . . . . . . . . . . . . . . . . . 131 6 Jumpers and Connectors. . . . . . . . . . . . . . . . . . . . . . . 135 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Page Page About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators NOTE: 14 NOTE: Hard-Drive Indicator Codes Page Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes NIC Indicator Codes LCD Status Messages SYSTEM NAME nn xx NOTE: Page Page Page Page Page Solving Problems Described by LCD Status Messages Removing LCD Status Messages 28 System Messages Page Page address, Page Page 34 NOTE: Warning Messages Diagnostics Messages Alert Messages Page Using the System Setup Program Entering the System Setup Program Responding to Error Messages Using the System Setup Program System Setup Options Main Screen Page 40 NOTE: CPU Information Screen Table2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. 42 Integrated Devices Screen NOTE: Serial Communication Screen System Security Screen 44 Exit Screen NOTE: System and Setup Password Features Using the System Password Page Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options Page Installing System Components Recommended Tools 52 Inside the System In Figure3-1, the bezel and system cover are removed to provide an interior view of the system. Front Bezel Removing the Front Bezel Replacing the Front Bezel Opening and Closing the System Opening the System Closing the System Hard Drives Before You Begin Removing a Drive Blank Installing a Drive Blank Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive Carrier SATAu SAS Installing a SATA Hard Drive Into a SATA Drive Carrier Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier Power Supplies SATAu SAS Removing a Power Supply Replacing a Power Supply Removing the Power Supply Blank Installing the Power Supply Blank System Fans Removing a System Fan Replacing a Cooling Fan Cooling Shroud Removing the Cooling Shroud Installing the Cooling Shroud Fan Brackets Removing the Fan Bracket Replacing the Fan Bracket SAS Controller Daughter Card Installing a SAS Controller Daughter Card Page 72 SAS and SAS RAID Controller Daughter Card Cabling Guidelines Page Removing a SAS Controller Daughter Card RAID Battery Installing a RAID Battery Removing a RAID Battery Configuring the Boot Device Expansion Cards Expansion Card Installation Guidelines Installing an Expansion Card Page Removing an Expansion Card Expansion-Card Cage Removing the Expansion-Card Cage Replacing the Expansion-Card Cage Installing a RAC Card Optical Drive Removing the Optical Drive Installing the Optical Drive Diskette Drive Removing the Diskette Drive From the System Installing the Diskette Drive Into the System Removing the Diskette Drive From the Drive Carrier Installing the Diskette Drive Into the Drive Carrier SCSI Tape Drive Removing and Installing an Internal SCSI Tape Drive Page Removing and Replacing the Tape Drive Cable Retention Bracket System Memory General Memory Module Installation Guidelines Non-Optimal Memory Configurations Memory Sparing Support Memory Mirroring Support Installing Memory Modules Page Removing Memory Modules Activating the Integrated NIC TOE Processors Removing a Processor Page Installing a Processor System Battery Replacing the System Battery Page Expansion-Card Riser Boards Removing the Left Expansion-Card Riser Board Installing the Left Riser Board Removing the Central Riser Board Installing the Central Riser Board Sideplane Board Removing the Sideplane Board Installing the Sideplane Board SAS Backplane Board Removing the SAS Backplane Board Installing the SAS Backplane Board Control Panel Assembly (Service-only Procedure) Removing the Control Panel Assembly Installing the Control Panel Assembly System Board (Service-only Procedure) Removing the System Board Installing the System Board Page Page Troubleshooting Your System Safety FirstFor You and Your System Start-Up Routine Checking the Equipment Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse Troubleshooting Basic I/O Functions Troubleshooting a Serial I/O Device Troubleshooting a USB Device Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Troubleshooting a Diskette Drive Page Troubleshooting an Optical Drive Troubleshooting an External SCSI Tape Drive Troubleshooting a Hard Drive Page Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards Troubleshooting the Microprocessors Page Page Running the System Diagnostics Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results Page Jumpers and Connectors System Board Jumpers Page System Board Connectors See Figure6-2 and Table 6-2 for the location and description of system board connectors. 138 SAS Backplane Board Connectors 140 Page Sideplane Board Connectors Expansion-Card Riser-Board Components and PCI Buses Page Disabling a Forgotten Password Page Page Getting Help Technical Assistance Online Services AutoTech Service Automated Order-Status Service Technical Support Service Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Page Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 168 Printers, and Projectors Glossary Page Page Page Page Page Page Page Index A B C D F G H I J M N O P R S T U V W