130 | Dell 2950 manual

130

Troubleshooting Your System

Image 130

Dell 2950 owner manual 130

Contents

Dell PowerEdge 2950 Systems W . d e l l . c o m s u p p o r t . d e l l . c o m January Contents Baseboard Management Controller Configuration Expansion Card Installation Guidelines Installing a SAS Controller Daughter CardRemoving a SAS Controller Daughter Card 100 General Memory Module Installation GuidelinesRemoving the Left Expansion-Card Riser Board 101 111 Troubleshooting System Cooling Problems 119Troubleshooting an External Scsi Tape Drive 123 112 132 Using Server Administrator Diagnostics 131Returning Items for Warranty Repair or Credit 149 Contents 133 150 152 Contents Other Information You May Need About Your System Accessing System Features During Startup Front-Panel Features and Indicators USB connectors LCD lights amber when the system needsWhether the system has been powered on Messages Hard-Drive Indicator Codes Amber About Your System About Your System Back-Panel Features and Indicators Connecting External Devices Indicator Function Power Indicator CodesRedundant Power Supply Indicators Green indicates that the power supply is operational NIC Indicator Codes LCD Status Messages E1116 Temp Memory E1000 FAILSAFE, CallSupport E1114 Temp Ambient E12nn Xx PwrGd E1418 CPU # Presence E1410E1414 CPU # Thermtrip E141C CPU Mismatch E1614 PS # Status E1422 CPU Machine ChkE1610 PS # Missing E1618 PS # Predictive PCI Perr Slot # E1810 HDD ## FaultE1711 E1712 E2013 Shadow Bios Fail E1A11 PCI Rsr ConfigE2011 Mem Config Err E1811 HDD ## Rbld Abrt E2019 Parity Error E2017 Timer FailE2018 Prog Timer E201F Drac Config E2112 Mem Spare Crd # E2111 SBE Log DisableCrd # Dimm ## E2113 Mem Mirror Crd # Removing LCD Status Messages Solving Problems Described by LCD Status MessagesI1912 SEL Full System Messages Failure Diskette subsystem resetDiskette drive n seek Diskette read failure Be installed in pairs Error Incorrect memoryConfiguration. DIMMs must Error Remote Access No timer tick interrupt No boot device availableNo boot sector on hard drive Northbound merge error Actual Link Width is n PCIe Training Error Error EmbeddedError Slot n Slot n PCI Bios failed to install ROM bad checksum = address Seek errorPlease run Setup program Sector not found Write fault Timer chip counterUpdate loaded for Write Fault on selected Diagnostics Messages Alert Messages About Your System Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Using the System Setup Program System Setup OptionsMain Screen CPU Information Including size, type, and speedLogical Processor option. See Table Virtual CD-ROM may be present System Setup Program Options Description Boot SequenceUsing the Setup Password on From external devices CPU Information Screen Integrated Devices Screen Serial Communication Screen System Security Screen Exit Screen System and Setup Password Features Using the System Password Using the System Setup Program Using the Setup Password Deleting or Changing an Existing System Password Baseboard Management Controller Configuration Disabling a Forgotten PasswordSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module Options Using the System Setup Program Installing System Components Recommended Tools Hot-pluggable fans Inside the SystemSideplane Control panel Front Bezel Hard Drive and Media Bay ConfigurationsRemoving the Front Bezel Replacing the Front Bezel Opening and Closing the SystemOpening the System Hard Drives Closing the System Before You Begin Removing a Drive Blank Installing a Hot-Plug Hard Drive Installing a Drive BlankRemoving a Hot-Plug Hard Drive Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive Carrier Screws SATAu drive carrier Installing a Sata Hard Drive Into a Sata Drive Carrier Installing System Components Power Supplies Sata hard-drive Hole labels Removing a Power Supply Pull the power supply straight out to clear the chassis Replacing a Power Supply Removing the Power Supply Blank Removing a System Fan Installing the Power Supply BlankSystem Fans System includes four hot-pluggable cooling fans Cooling Shroud Replacing a Cooling Fan Removing the Cooling Shroud Installing the Cooling ShroudShroud hinges Fan bracket Fan Brackets Removing the Fan Bracket SAS Controller Daughter Card Fan bracket slot in power Tabs Supply cageReplacing the Fan Bracket Installing a SAS Controller Daughter Card 12. Installing a SAS Controller Daughter Card Backplane Card SAS backplane a Inch x6 backplane Inch x4 backplane CardSAS backplane B Installing a RAID Battery RAID BatteryRemoving a SAS Controller Daughter Card Removing a RAID Battery SAS RAID controller daughter card battery Installing an Expansion Card Configuring the Boot DeviceExpansion Card Installation Guidelines Expansion Cards Expansion card Removing an Expansion Card Expansion-Card CageRemoving the Expansion-Card Cage Replacing the Expansion-Card Cage Lift the cage straight up to clear the chassis. See Figure Installing a RAC Card Optical Drive Removing the Optical Drive Installing the Optical Drive Optical drive Diskette Drive Removing the Diskette Drive From the System Installing the Diskette Drive Into the System Removing the Diskette Drive From the Drive Carrier Installing the Diskette Drive Into the Drive CarrierDiskette drive release tabs Removing and Installing an Internal Scsi Tape Drive Scsi Tape Drive Tape drive Release latch General Memory Module Installation Guidelines System Memory Memory Sparing Support Non-Optimal Memory ConfigurationsInstalling Memory Modules Memory Mirroring Support Installing System Components Removing Memory Modules Processors Activating the Integrated NIC TOERemoving a Processor 28. Installing and Removing the Heat Sink Heat sink Installing a Processor Processor shield ZIF socket Socket key Replacing the System Battery System BatterySystem battery is a 3.0-volt V, coin-cell battery Negative side of battery Expansion-Card Riser Boards Removing the Left Expansion-Card Riser Board Installing the Left Riser Board Riser securing tabs Riser securing slots Removing the Central Riser Board Installing the Central Riser BoardGuide pins System board socket 100 Removing the Sideplane Board Sideplane Board101 Installing the Sideplane Board Backplane connector Pins Removing the SAS Backplane Board SAS Backplane Board103 Installing the SAS Backplane Board Pin Securing slots Securing tabs Removing the Control Panel Assembly Control Panel Assembly Service-only Procedure105 Installing the Control Panel Assembly Removing the System Board System Board Service-only Procedure107 Installing the System Board Release pin System-board securing tabs 109 110 Start-Up Routine Safety First-For You and Your System111 Troubleshooting External Connections Troubleshooting IRQ Assignment ConflictsChecking the Equipment Monitor is not working properly Video memory is faulty Troubleshooting the Video SubsystemTroubleshooting the Keyboard Problem Troubleshooting Basic I/O Functions Troubleshooting the Mouse Troubleshooting a USB Device Troubleshooting a Serial I/O Device115 NIC cannot communicate with network Troubleshooting a NICTroubleshooting a Wet System Liquid spilled on the system Excessive humidity System was dropped or damaged Troubleshooting a Damaged System117 Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting a Fan Troubleshooting System Cooling Problems119 Troubleshooting System Memory Error message indicates a diskette drive problem Troubleshooting a Diskette Drive121 Action Troubleshooting an External Scsi Tape Drive Troubleshooting an Optical Drive123 Troubleshooting a Hard Drive 125 Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards 127 Troubleshooting the Microprocessors 129 130 When to Use the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features 131 Using the Custom Test Options Running the System DiagnosticsSystem Diagnostics Testing Options Selecting Devices for Testing Viewing Information and Results Selecting Diagnostics Options133 134 System Board Jumpers Jumpers and Connectors135 Default The password feature is enabled Password feature is disabled System Board Connectors 137 138 Secondary SAS Sasb SAS Backplane Board Connectors139 Drive 5 SASDRV5 Drive 3 SASDRV3 140 Drive 2 SASDRV2 Drive 3 SASDRV3 Drive 1 SASDRV1 141 Secondary SAS Sasb Primary SAS Sasa Control panel Ctrl Sideplane Board ConnectorsExpansion-Card Riser-Board Components and PCI Buses Pin guides 143 Optional PCI-X Left Expansion-Card Riser Board Components Optional PCIe Expansion-Card Central Riser Board Components 145 146 147 Online ServicesTechnical Assistance Getting Help Technical Support Service AutoTech ServiceAutomated Order-Status Service Electronic Quote Service 149 Before You Call 150 151 Contacting Dell 152 153 154 155 156 General Support 01-899-753-0777 157 158 159 General Support dial from within Jamaica only Getting Help 160 161 General Support 001-800-882-1519 162General Support 001-800-220-1006 163 164 165 166 167 168 BTU British thermal unit 169Amperes AC Alternating current Celsius 170 Cm Centimeters Cmos Complementary metal-oxide semiconductor Fahrenheit 171Kilo Kb Kilobits 1024 bits Glossary 172 LVD Low voltage differential Meters MA Milliamperes 173 174 System diskette See bootable disketteTCP/IP Transmission Control Protocol/Internet Protocol 175 Volts VAC Volts alternating current VDC Volts direct current 176 177 Connectors expansion-card riserIndex Hard drive installing Sata in a SATAu SAS hard drive in a SATAu drive carrier PCI buses expansion-card riser Board179 SAS backplane board, 103 SAS controller daughter TOE 181 182