134 | Dell 2950 guide

134

Running the System Diagnostics

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Dell 2950 owner manual 134

Contents

Dell PowerEdge 2950 Systems W . d e l l . c o m s u p p o r t . d e l l . c o m January Contents Baseboard Management Controller Configuration Removing a SAS Controller Daughter Card Installing a SAS Controller Daughter CardExpansion Card Installation Guidelines 100 General Memory Module Installation GuidelinesRemoving the Left Expansion-Card Riser Board 101 111 Troubleshooting System Cooling Problems 119Troubleshooting an External Scsi Tape Drive 123 112 132 Using Server Administrator Diagnostics 131Returning Items for Warranty Repair or Credit 149 Contents 133 150 152 Contents Other Information You May Need About Your System Accessing System Features During Startup Front-Panel Features and Indicators USB connectors LCD lights amber when the system needsWhether the system has been powered on Messages Hard-Drive Indicator Codes Amber About Your System About Your System Back-Panel Features and Indicators Connecting External Devices Indicator Function Power Indicator CodesRedundant Power Supply Indicators Green indicates that the power supply is operational NIC Indicator Codes LCD Status Messages E1116 Temp Memory E1000 FAILSAFE, CallSupport E1114 Temp Ambient E12nn Xx PwrGd E1418 CPU # Presence E1410E1414 CPU # Thermtrip E141C CPU Mismatch E1614 PS # Status E1422 CPU Machine ChkE1610 PS # Missing E1618 PS # Predictive PCI Perr Slot # E1810 HDD ## FaultE1711 E1712 E2013 Shadow Bios Fail E1A11 PCI Rsr ConfigE2011 Mem Config Err E1811 HDD ## Rbld Abrt E2019 Parity Error E2017 Timer FailE2018 Prog Timer E201F Drac Config E2112 Mem Spare Crd # E2111 SBE Log DisableCrd # Dimm ## E2113 Mem Mirror Crd # I1912 SEL Full Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages System Messages Failure Diskette subsystem resetDiskette drive n seek Diskette read failure Be installed in pairs Error Incorrect memoryConfiguration. DIMMs must Error Remote Access No timer tick interrupt No boot device availableNo boot sector on hard drive Northbound merge error Actual Link Width is n PCIe Training Error Error EmbeddedError Slot n Slot n PCI Bios failed to install ROM bad checksum = address Seek errorPlease run Setup program Sector not found Write fault Timer chip counterUpdate loaded for Write Fault on selected Diagnostics Messages Alert Messages About Your System Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Main Screen System Setup OptionsUsing the System Setup Program Logical Processor option. See Table Including size, type, and speedCPU Information Virtual CD-ROM may be present System Setup Program Options Description Boot SequenceUsing the Setup Password on From external devices CPU Information Screen Integrated Devices Screen Serial Communication Screen System Security Screen Exit Screen System and Setup Password Features Using the System Password Using the System Setup Program Using the Setup Password Deleting or Changing an Existing System Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options Using the System Setup Program Installing System Components Recommended Tools Hot-pluggable fans Inside the SystemSideplane Control panel Removing the Front Bezel Hard Drive and Media Bay ConfigurationsFront Bezel Opening the System Opening and Closing the SystemReplacing the Front Bezel Hard Drives Closing the System Before You Begin Removing a Drive Blank Removing a Hot-Plug Hard Drive Installing a Drive BlankInstalling a Hot-Plug Hard Drive Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive Carrier Screws SATAu drive carrier Installing a Sata Hard Drive Into a Sata Drive Carrier Installing System Components Power Supplies Sata hard-drive Hole labels Removing a Power Supply Pull the power supply straight out to clear the chassis Replacing a Power Supply Removing the Power Supply Blank Removing a System Fan Installing the Power Supply BlankSystem Fans System includes four hot-pluggable cooling fans Cooling Shroud Replacing a Cooling Fan Shroud hinges Fan bracket Installing the Cooling ShroudRemoving the Cooling Shroud Fan Brackets Removing the Fan Bracket Replacing the Fan Bracket Fan bracket slot in power Tabs Supply cageSAS Controller Daughter Card Installing a SAS Controller Daughter Card 12. Installing a SAS Controller Daughter Card Backplane Card SAS backplane a Inch x6 backplane SAS backplane B CardInch x4 backplane Removing a SAS Controller Daughter Card RAID BatteryInstalling a RAID Battery Removing a RAID Battery SAS RAID controller daughter card battery Installing an Expansion Card Configuring the Boot DeviceExpansion Card Installation Guidelines Expansion Cards Expansion card Removing the Expansion-Card Cage Expansion-Card CageRemoving an Expansion Card Replacing the Expansion-Card Cage Lift the cage straight up to clear the chassis. See Figure Installing a RAC Card Optical Drive Removing the Optical Drive Installing the Optical Drive Optical drive Diskette Drive Removing the Diskette Drive From the System Installing the Diskette Drive Into the System Diskette drive release tabs Installing the Diskette Drive Into the Drive CarrierRemoving the Diskette Drive From the Drive Carrier Removing and Installing an Internal Scsi Tape Drive Scsi Tape Drive Tape drive Release latch General Memory Module Installation Guidelines System Memory Memory Sparing Support Non-Optimal Memory ConfigurationsInstalling Memory Modules Memory Mirroring Support Installing System Components Removing Memory Modules Removing a Processor Activating the Integrated NIC TOEProcessors 28. Installing and Removing the Heat Sink Heat sink Installing a Processor Processor shield ZIF socket Socket key System battery is a 3.0-volt V, coin-cell battery System BatteryReplacing the System Battery Negative side of battery Expansion-Card Riser Boards Removing the Left Expansion-Card Riser Board Installing the Left Riser Board Riser securing tabs Riser securing slots Removing the Central Riser Board Installing the Central Riser BoardGuide pins System board socket 100 101 Sideplane BoardRemoving the Sideplane Board Installing the Sideplane Board Backplane connector Pins 103 SAS Backplane BoardRemoving the SAS Backplane Board Installing the SAS Backplane Board Pin Securing slots Securing tabs 105 Control Panel Assembly Service-only ProcedureRemoving the Control Panel Assembly Installing the Control Panel Assembly 107 System Board Service-only ProcedureRemoving the System Board Installing the System Board Release pin System-board securing tabs 109 110 111 Safety First-For You and Your SystemStart-Up Routine Checking the Equipment Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections Monitor is not working properly Video memory is faulty Troubleshooting the Video SubsystemTroubleshooting the Keyboard Problem Troubleshooting Basic I/O Functions Troubleshooting the Mouse 115 Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device NIC cannot communicate with network Troubleshooting a NICTroubleshooting a Wet System Liquid spilled on the system Excessive humidity 117 Troubleshooting a Damaged SystemSystem was dropped or damaged Troubleshooting the System Battery Troubleshooting Power Supplies 119 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 121 Troubleshooting a Diskette DriveError message indicates a diskette drive problem Action 123 Troubleshooting an Optical DriveTroubleshooting an External Scsi Tape Drive Troubleshooting a Hard Drive 125 Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards 127 Troubleshooting the Microprocessors 129 130 When to Use the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features 131 Using the Custom Test Options Running the System DiagnosticsSystem Diagnostics Testing Options Selecting Devices for Testing 133 Selecting Diagnostics OptionsViewing Information and Results 134 135 Jumpers and ConnectorsSystem Board Jumpers Default The password feature is enabled Password feature is disabled System Board Connectors 137 138 Secondary SAS Sasb SAS Backplane Board Connectors139 Drive 5 SASDRV5 Drive 3 SASDRV3 140 Drive 2 SASDRV2 Drive 3 SASDRV3 Drive 1 SASDRV1 141 Secondary SAS Sasb Primary SAS Sasa Control panel Ctrl Sideplane Board ConnectorsExpansion-Card Riser-Board Components and PCI Buses Pin guides 143 Optional PCI-X Left Expansion-Card Riser Board Components Optional PCIe Expansion-Card Central Riser Board Components 145 146 147 Online ServicesTechnical Assistance Getting Help Technical Support Service AutoTech ServiceAutomated Order-Status Service Electronic Quote Service 149 Before You Call 150 151 Contacting Dell 152 153 154 155 156 General Support 01-899-753-0777 157 158 159 General Support dial from within Jamaica only Getting Help 160 161 General Support 001-800-220-1006 162General Support 001-800-882-1519 163 164 165 166 167 168 BTU British thermal unit 169Amperes AC Alternating current Celsius 170 Cm Centimeters Cmos Complementary metal-oxide semiconductor Kilo Kb Kilobits 1024 bits Glossary 171Fahrenheit 172 LVD Low voltage differential Meters MA Milliamperes 173 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette174 175 Volts VAC Volts alternating current VDC Volts direct current 176 Index Connectors expansion-card riser177 Hard drive installing Sata in a SATAu SAS hard drive in a SATAu drive carrier PCI buses expansion-card riser Board179 SAS backplane board, 103 SAS controller daughter TOE 181 182