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HINT: Software usually includes installation instructions in its documentation or on
a CD.
General Problems
A program stops responding
EN D T H E P R O G R A M
1 Press <Ctrl><Shift><Esc> simultaneously.
2Click Applications.
3Click the program that is no longer responding.
4Click End Task.
TU R N T H E C O M P U T E R O F F — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.
A program crashes repeatedly
CH E C K T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
R U N T H E PR O G R A M CO M P A T I B I L I T Y WI Z A R D
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to
1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
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