Solving Problems

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in this chapter and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see page 91).

1Shut down the computer.

2Connect the computer to an electrical outlet.

3Turn on the computer. When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.

The one-time boot menu displays with a list of bootable devices.

4Use the down-arrow key to select Diagnostics and press <Enter> to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

NOTE: If the boot device list does not display and the screen is blank, press the <End> key. Then press the <Enter> key to begin the Dell Diagnostics.

During the assessment, answer any questions that appear.

If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell before continuing on to the Dell Diagnostics. See "Contacting Dell" on page 91.

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Dell PP10S owner manual Solving Problems, When to Use the Dell Diagnostics