Dell PP10S Using Dell PC Restore by Symantec

72 Solving Problems

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4

Select a restore point and click

Next

.

If a calendar date has only one restore point, then that restore point is automatically selected.

If two or more restore points are available, click the restore point that you prefer.

5

Click

Next

.

The

Restoration Complete

screen appears after System Restore finishes collecting data.

6

When prompted, click

Yes

to restart the computer.

7

After the computer restarts, click

OK

.

To change the restore point, you can either repeat the steps using a different restore point, or you

can undo the restoration.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open

programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

1

Click the

Start

button, point to

All Programs

→

Accessories

→

System Tools

, and then click

System Restore

.

2

Click

Undo my last restoration

and click

Next

.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System

Restore is automatically disabled. To see if System Restore is enabled:

1

Click the

Start

button and click

Control

Panel

.

2

Click

Performance and Maintenance

.

3

Click

System

.

4

Click the

System Restore

tab.

5

Ensure that

Turn off System Restore

is unchecked.

Using Dell PC Restore by Symantec

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC

Restore restores your hard drive to the operating state it was in when you purchased the computer.

Any programs or files added since you received your computer—including data files—are

permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail

messages, digital photos, music files, and so on. If possible, back up all data before using PC

Restore.

NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications

or drivers installed after you received your computer. If possible, back up the data before using PC

Restore.

Contents

Main Notes, Notices, and Cautions Contents 1 About Your Computer 2 Setting Up Your Computer 3 Using a Battery 4 Power Management 5 Using CDs, DVDs, and Other Multimedia 6 Using the Keyboard and Touch Pad 7 Using PC Cards 8 Setting Up a Network 9 Solving Problems Page 10 Adding and Replacing Parts 11 Appendix Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Finding Information 10 NOTE: 12 About Your Computer Front View 14 logo key. For information on supported key combinations, see page42. Page 16 Left Side View Right Side View Back View 18 Page 20 Bottom View Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Running the Files and Settings Transfer Wizard Without the Operating System CD Running the Files and Settings Transfer Wizard With the Operating System CD Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Low-Battery Warning Charging the Battery Recalibrating a Battery Recalibrating a Battery When the Recalibrating Message Appears Recalibrating a Battery Through the System Setup Utility Removing a Battery Installing a Battery Storing a Battery Page Power Management Power Management Tips Power Management Wizard Setting Sleep Modes Selecting a Power Scheme Setting Battery Alarms and Actions Completing the Power Management Wizard Power Management Modes Standby Mode Hibernate Mode Power Options Properties Power Schemes Tab Alarms Tab Power Meter Tab Advanced Tab Hibernate Tab Page Using CDs, DVDs, and Other Multimedia Playing a CD or DVD Adjusting the Volume Adjusting the Picture Page Using the Keyboard and Touch Pad Numeric Keypad 42 Key Combinations System Functions Battery CD or DVD Tray Display Functions Power Management Radios (Including Wireless Networking) Speaker Functions Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Using PC Cards PC Card Types Extended PC Cards Installing a PC Card Removing a PC Card or Blank Setting Up a Network Connecting to a Network Adapter Network Setup Wizard Connecting to a Wireless Local Area Network Determining Your Network Type Connecting to a Wireless Network in Microsoft Windows XP Page Page Solving Problems Dell Diagnostics When to Use the Dell Diagnostics Page Drive Problems 54 CD and DVD drive problems If there is no audio If you hear an unfamiliar scraping or grinding sound Hard drive problems E-Mail, Modem, and Internet Problems 56 Error Messages Keyboard Problems 58 External Keyboard Problems Unexpected Characters Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding Slow computer performance or problems connecting to the Internet 60 A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems Memory Problems Network Problems 62 PC Card Problems Power Problems Printer Problems 64 Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers 66 No sound from headphones Touch Pad or Mouse Problems Video and Display Problems If the display is blank 68 If the display is difficult to read If only part of the display is readable Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Page Page Adding and Replacing Parts Before You Begin Recommended Tools Turning Off Your Computer Before Working Inside Your Computer Memory Page Hard Drive Page Appendix Specifications 82 Page 84 Page 86 Using the System Setup Program Overview Viewing the System Setup Screens System Setup Screens Commonly Used Options Dell Technical Support Policy (U.S.Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Macrovision Product Notice FCC Notices (U.S. Only) Contacting Dell 92 Page 94 Page 96 Page 98 Page 100 Page 102 Page 104 Page 106 Page 108 Index A B C D F H I K L R S T U V W