60 Solving Problems
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A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Windows operating systemA solid blue screen appearsOther software problems
CHECK THE SOFTWARE DOCUMENTATION If necessary, uninstall and then reinstall the program.
RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a
program so it runs in an environment similar to non-Windows XP operating system environments.
1
Click the
Start
button, point to
All Programs
,
point to
Accessories
, and then click
ProgramCompatibility Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
Seethe software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY.
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS.