Dell PP10S Printer Problems

Solving Problems 63

Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.

NOTE: If you need technical assistance for your Dell printer, contact Dell (see page91). Use the code

available on the Service Tag located on your printer to direct your call when contacting

technicalsupport.

CHECK THE BATTERY TEMPERATURE —If the battery temperature is below 0° C (32° F), the computer

will not start up.

TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

CHECK THE AC ADAPTER —Check the AC adapter cable connections. If the AC adapter has a light,

ensure that the light is on.

CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —Bypass power protection devices,

power strips, and the extension cable to verify that the computer turns on.

ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, halogen lamps, or

other appliances.

ADJUST THE POWER PROPERTIES —See "Power Management Wizard" on page31 for more

information.

CHECK THE PRINTER DOCUMENTATION —See the printer documentation for setup and

troubleshooting information.

ENSURE THAT THE PRINTER IS TURNED ON.

CHECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer (see page 26).

Contents

Main Notes, Notices, and Cautions Contents 1 About Your Computer 2 Setting Up Your Computer 3 Using a Battery 4 Power Management 5 Using CDs, DVDs, and Other Multimedia 6 Using the Keyboard and Touch Pad 7 Using PC Cards 8 Setting Up a Network 9 Solving Problems Page 10 Adding and Replacing Parts 11 Appendix Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Finding Information 10 NOTE: 12 About Your Computer Front View 14 logo key. For information on supported key combinations, see page42. Page 16 Left Side View Right Side View Back View 18 Page 20 Bottom View Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Running the Files and Settings Transfer Wizard Without the Operating System CD Running the Files and Settings Transfer Wizard With the Operating System CD Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Low-Battery Warning Charging the Battery Recalibrating a Battery Recalibrating a Battery When the Recalibrating Message Appears Recalibrating a Battery Through the System Setup Utility Removing a Battery Installing a Battery Storing a Battery Page Power Management Power Management Tips Power Management Wizard Setting Sleep Modes Selecting a Power Scheme Setting Battery Alarms and Actions Completing the Power Management Wizard Power Management Modes Standby Mode Hibernate Mode Power Options Properties Power Schemes Tab Alarms Tab Power Meter Tab Advanced Tab Hibernate Tab Page Using CDs, DVDs, and Other Multimedia Playing a CD or DVD Adjusting the Volume Adjusting the Picture Page Using the Keyboard and Touch Pad Numeric Keypad 42 Key Combinations System Functions Battery CD or DVD Tray Display Functions Power Management Radios (Including Wireless Networking) Speaker Functions Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Using PC Cards PC Card Types Extended PC Cards Installing a PC Card Removing a PC Card or Blank Setting Up a Network Connecting to a Network Adapter Network Setup Wizard Connecting to a Wireless Local Area Network Determining Your Network Type Connecting to a Wireless Network in Microsoft Windows XP Page Page Solving Problems Dell Diagnostics When to Use the Dell Diagnostics Page Drive Problems 54 CD and DVD drive problems If there is no audio If you hear an unfamiliar scraping or grinding sound Hard drive problems E-Mail, Modem, and Internet Problems 56 Error Messages Keyboard Problems 58 External Keyboard Problems Unexpected Characters Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding Slow computer performance or problems connecting to the Internet 60 A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems Memory Problems Network Problems 62 PC Card Problems Power Problems Printer Problems 64 Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers 66 No sound from headphones Touch Pad or Mouse Problems Video and Display Problems If the display is blank 68 If the display is difficult to read If only part of the display is readable Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Page Page Adding and Replacing Parts Before You Begin Recommended Tools Turning Off Your Computer Before Working Inside Your Computer Memory Page Hard Drive Page Appendix Specifications 82 Page 84 Page 86 Using the System Setup Program Overview Viewing the System Setup Screens System Setup Screens Commonly Used Options Dell Technical Support Policy (U.S.Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Macrovision Product Notice FCC Notices (U.S. Only) Contacting Dell 92 Page 94 Page 96 Page 98 Page 100 Page 102 Page 104 Page 106 Page 108 Index A B C D F H I K L R S T U V W