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External Keyboard Problems

NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.

C H E C K T H E K E Y B O A R D C A B L E Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

C H E C K T H E E X T E R N A L K E Y B O A R D

1 Shut down the computer, wait 1 minute, and turn it on again.

2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and

click Notepad.

4 Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E I N T E G R A T E D K E Y B O A R D

1 Shut down the computer.

2 Disconnect the external keyboard.

3 Turn on the computer.

4 From the Windows desktop, click the Start button, point to Programs, point to Accessories, and click Notepad.

5 Type some characters on the internal keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 91).

Unexpected Characters

D I S A B L E T H E N U M E R I C K E Y P A D Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

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Solving Problems

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Dell PP10S External Keyboard Problems, Unexpected Characters, Shut down the computer, wait 1 minute, and turn it on again