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Dell SC1430 owner manual 136

Models: SC1430

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Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Hong Kong	Website: support.ap.dell.com
International Access Code: 001 Technical Support E-mail: HK_support@Dell.com
Country Code: 852	Technical Support (Dimension and Inspiron)	2969 3188
	Technical Support (OptiPlex, Latitude, and Dell	2969 3191
	Precision)
	Technical Support (PowerApp™, PowerEdge™,	2969 3196
	PowerConnect™, and PowerVault™)
	Customer Care	3416 0910
	Large Corporate Accounts	3416 0907
	Global Customer Programs	3416 0908
	Medium Business Division	3416 0912
	Home and Small Business Division	2969 3105

India	E-mail: india_support_desktop@dell.com
	india_support_notebook@dell.com
	india_support_Server@dell.com
	Technical Support	1600338045
		and 1600448046
	Sales (Large Corporate Accounts)	1600 33 8044
	Sales (Home and Small Business)	1600 33 8046

136

Getting Help

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Dell SC1430 owner manual 136

Contents

Dell PowerEdge SC1430 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mJune WH819 Contents Installing a SAS Controller Expansion Card General Memory Module Installation Guidelines Front I/O Panel Service Only Parts ProcedureTroubleshooting System Cooling Problems 102 100101 102Returning Items for Warranty Repair or Credit 125 115117 118Contents Other Information You May Need About Your SystemAccessing System Features During Startup Diagnostics onInformation Ctrl+RFront-Panel Features and Indicators Lights when the system is linked to a network Connecting External Devices Back-Panel Features and IndicatorsSerial connector System Setup Program on NIC Indicator CodesYellow Mbps connection Orange Green About Your System Diagnostics Indicator Codes Code Causes Corrective Action Bios checksum failure Properly. See Troubleshooting Your System on95 for the appropriate drive installed in your system Service Only Parts Procedure onSystem Messages System Messages Causes Corrective ActionsChassis intrusion switch is not Connector on the system board. SeeSpecified fan is missing, faulty, or Power supply fan is faulty See Getting Help onSizes are installed Same cache size and that they are Faulty or improperly installed memory modulesProcessor thermal probe has See Getting Help on FailedRun the System Setup program to Replace the diskette. If the problemFaulty or improperly seated memory Faulty keyboard controller faultyConfiguration Faulty keyboard controller faulty See Getting Help onManufacturing mode Faulty memory modulesDrive. If the problem persists, see Troubleshooting a Hard Drive onFaulty system board See Getting Help on No operating system on diskette Use a bootable diskettePCI device Bios Option ROM Error encountered in initializing PCIDevice faulty system board Location. If the problem persists, seeOr a memory module may be faulty If single-bit or multi-bit errors wereMemory upgrade kits directly from System batteryDiagnostics Messages Alert MessagesAbout Your System Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Using the System Setup Program System Setup OptionsMain Screen Main System Setup Program Screen Memory test optionSystem Setup Program Options Description CPU Information Setting of the Logical Processor option. See TableBoot Sequence Off defaultCPU Information Screens Integrated Devices Screen System Security Screen Exit ScreenSystem Event Log System and Setup Password Features Cooling Problems onSee Replacing the Processor on Bad or missing fan detectedUsing the System Password Using the System Setup Program Using the Setup Password Disabling a Forgotten Password See Disabling a Forgotten Password onUsing the System Setup Program Installing System Components Recommended ToolsInside the System Front fanOpening the System Closing the SystemRotatable Hard-Drive Carrier Rotating the Hard-Drive Carrier Out of the SystemCard retention mechanism Release tab Removing and Replacing the Front Drive Bezel Rotating the Hard-Drive Carrier Into the SystemRemoving and Replacing the Front Drive Bezel Insert Front drive bezelHard Drive Installation Guidelines Hard DrivesDrive bay Installing System Components Removing a Hard Drive from the Rotatable CarrierInstalling a Hard Drive in the Rotatable Carrier Installing a Hard Drive in a Drive Bracket Hard-drive power cable Installing System Components Removing an Optional Third Hard Drive Installing an Optional Third Hard Drive Installing System Components Cable Long SAS data cables Power cable Removing an Optional Fourth Hard Drive Installing an Optional Fourth Hard Drive Lower 5.25-inch drive bayInstalling System Components Hard-drive bracket Card fan Fan power cable Diskette Drive Removing the Diskette DriveInstalling a Diskette Drive Dskt connector17. Installing Diskette Drive Shoulder Screws Optical and Tape Drives Removing an Optical or Tape DriveSata cable IDE connector Installing an Optical or Tape Drive Attach the three shoulder screws to the drive. See FigureInstalling System Components Installing an Expansion Card Expansion CardsAlignment guide Filler bracket Installing a SAS Controller Expansion Card Removing an Expansion CardMicroprocessor Removing the ProcessorCaptive screw housing Replacing the Processor Socket-release lever Processor shieldMemory Non-Optimal Memory Configurations General Memory Module Installation GuidelinesInstalling Memory Modules Memory module socket ejectors Replacing the System Battery System BatteryRemoving Memory Modules Negative side of connector Power Supply Removing the Power SupplyInstalling the Power Supply 25. Removing the Power Supply Power supply release tabReplacing the Cooling Fans Replacing the Card and Front Fans26. Removing and Installing the Card Fan Card fan Card fan cableReplacing the Memory Fan Removing the Chassis Intrusion Switch Chassis Intrusion SwitchReplacing the Fourth Hard-Drive Fan Installing the Chassis Intrusion Switch Removing the BezelReplacing the Bezel 29. Removing the Bezel Bezel release screws Slots HooksFront I/O Panel Service Only Parts Procedure Removing the Front I/O PanelReplacing the Front I/O Panel Thermal diode cable Holding tabSystem Board Service Only Parts Procedure Thermal Diode Cable Service Only Parts ProcedureRemoving the System Board Installing System Components Installing the System Board 31. System Board Mounting Points Screws System boardInstalling System Components Start-Up Routine Safety First-For You and Your SystemChecking the Equipment Troubleshooting IRQ Assignment Conflicts Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Monitor is not working properly Video memory is faultyTroubleshooting the Keyboard Troubleshooting Serial I/O Problems Troubleshooting the MouseTroubleshooting a Serial I/O Device Troubleshooting a USB DeviceTroubleshooting a NIC Troubleshooting a Wet SystemNIC cannot communicate with network Liquid spilled on the system Excessive humiditySystem was dropped or damaged Troubleshooting a Damaged System101 Troubleshooting the System Battery Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory103 Action Error message indicates a diskette drive problem Troubleshooting a Diskette Drive105 Troubleshooting an Optical Drive Troubleshooting a Hard Drive 107Troubleshooting a SAS RAID Controller Troubleshooting Expansion Cards 109Troubleshooting the Microprocessors 111 112 Using Dell PowerEdge Diagnostics System Diagnostics FeaturesRunning the System Diagnostics 113When to Use the System Diagnostics Running the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics OptionsViewing Information and Results 115116 System Board Jumpers Jumpers and Connectors117 Clearing Cmos Settings Password feature is disabled119 System Board Connectors 120121 Disabling a Forgotten Password Online Services Obtaining Assistance123 Getting HelpAutoTech Service Automated Order-Status ServiceSupport Service Electronic Quote ServiceBefore You Call 125Getting Help 127 Contacting Dell 128Mail la-techsupport@dell.com General Support Toll-free Mail la-techsupport@dell.com General Support129 Website support.ap.dell.comCountry Code General Support 13DELL-133355 City Code Mail la-techsupport@dell.com General Support Getting Help130 General Support Toll-free131 132 Mail la-techsupport@dell.com General Support 01-800-915-4755General Support calling from Guayaquil 1333355 134 Mail la-techsupport@dell.com General Support 800-6132135 136 137 138 Technical Support servers139 Mail krsupport@dell.com140 Mail la-techsupport@dell.com General Support141 142 Fax 21 424 01143 144 145 Mail la-techsupport@dell.com General SupportInternational Access Code Country Code City Code 146Mail delldirectsupport@dell.com Customer Care website Home and Small Business Fax 0870 907147 148 Mail la-techsupport@dell.com General Support149 Amperes AC Alternating currentBTU British thermal unit Celsius150 Cm Centimeters Cmos Complementary metal-oxide semiconductor151 Fahrenheit152 LVD Low voltage differential Meters MA Milliamperes153 154 TCP/IP Transmission Control Protocol/Internet Protocol155 Volts VAC Volts alternating current VDC Volts direct current156 Battery, 79 system, 79 troubleshooting the RAID card Connecting external157 Accessing system features 158 Post159 Index